Rental Customer Service Associate

The Electric Cart Company is a leading provider of electric cart rentals, recognized for its dedication to customer satisfaction and strict adherence to Florida LSV laws. As a Rental Assistant/Customer Service Representative, you will play a key role in ensuring a smooth and positive rental experience for every customer. This position offers the opportunity to work in a dynamic, customer-focused environment where attention to detail and a commitment to service excellence are highly valued. Join a team that values integrity, teamwork, and the opportunity for growth within the rental department.

Responsibilities

• Serve as the primary point of contact for customers during electric cart pick-up and return, providing friendly and knowledgeable assistance.
• Answer phone calls and emails to assist with customer inquiries and manage reservations.
• Review and approve rental addresses to ensure compliance with company policies and regulations.
• Receive, wash, charge, and stage electric carts for customer pick-up, maintaining a high standard of cleanliness and readiness.
• Inspect carts for damage, address any issues, and ensure all equipment is in top condition before and after rentals.
• Collect payments and maintain accountability for carts, keys, and related equipment.
• Assist with inventory management and basic maintenance to support smooth rental operations.
• Develop and maintain strong customer relationships to encourage repeat business and positive reviews.
• Communicate effectively with management, homeowners associations (HOAs), and customers to coordinate operations.
• Perform additional cleaning duties and tasks as assigned by the Rental Manager.

Qualifications

• High school diploma or equivalent work experience required.
• Ability to work independently after initial training and guidance.
• Strong follow-through skills and a commitment to completing tasks accurately and on time.
• Proficient with computers and able to learn new software systems quickly.
• Demonstrated integrity, accountability, and effective problem-solving abilities.
• Excellent organizational skills and ability to multitask in a fast-paced environment.
• Physically able to lift up to 50 pounds and comfortable with bending and stooping as part of daily tasks.
• Ability to operate gas and battery-powered equipment safely.
• Strong customer service orientation and understanding of its impact on business success.
• Ability to work well as part of a team.

Compensation

$22.00 to $24.00 per hour , based on experience. Includes potential for a monthly performance-based bonus and opportunities for advancement within the Rental Department.

Benefits

• Casual work environment with provided uniforms.
• Primarily outdoor work, offering variety and fresh air.
• Rotating schedule from Sunday to Saturday, 8 AM to 6 PM, with the potential for a four-day work week.
• Opportunities for growth and advancement within the company.