Administrative Support Supervisor

• Caring people who put others first
• Self-starters who embody the BPM entrepreneurial spirit
• Authentic individuals with a diverse point of view
• Lifelong learners with a drive to excel
• Resilient people who rise to the occasion

What You'll Do:

• • Supervise the day-to-day workload and performance of administrative associates within a designated support team.
  • Train, coach, and mentor administrative staff to promote professional growth and deliver consistent, high-quality support.
  • Participate in performance evaluations, feedback processes, and talent development initiatives.
  • Promote a positive, inclusive, and safe working environment that reflects BPM's values.
  • Coordinate administrative support during tax busy season, including project tracking, document handling, and communications.
  • Oversee the annual client engagement letter process: generation, delivery, tracking, and reporting of missing documents.
  • Manage offboarding of disengaged clients (NLCs), including disengagement letters, secure file deletion, portal management, and archiving.
  • Ensure client relationship management (CRM) system data is complete, accurate, and regularly maintained.
  • Partner with Tax leadership and staff to anticipate support needs and respond quickly to requests.
  • Maintain the highest level of confidentiality and professionalism in all client and internal interactions.

What You'll Have:

• • Bachelor's degree or equivalent professional experience.
  • Minimum of 3 years of progressive experience in administrative or operations roles within a professional services firm; prior experience in public accounting is highly preferred.
  • Proven experience managing people and processes, with strong delegation, feedback, and problem-solving skills.
  • Excellent verbal and written communication skills; able to interact confidently with stakeholders at all levels.
  • Professional demeanor, service-oriented mindset, and a high degree of discretion.
  • Ability to manage multiple deadlines and priorities in a high-volume environment.
  • Strong technical proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
  • Experience with CRM systems (Salesforce preferred), DocuSign, CCH Axcess, and SafeSend is a plus.
  • Resilient and adaptable, with the ability to remain composed in challenging or high-pressure situations.