Customer Service Representative- FAMIS

Job Description

Job Description

Description:

BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES.

Why Work for PSE GROUP?

• Weekends off
• Weekday schedule 8am-5pm
• 401(k) program with company match
• Generous benefits package for full time employees, including medical, dental, vision, and company paid life and disability insurance
• 3 weeks Paid Time Off
• A great work environment with career advancement opportunities!

The Customer Sales Representative for Specialty Coatings will provide customer service support in an office/warehouse environment. Key responsibilities include managing incoming orders, handling customer inquiries via phone and email, and proactively reaching out to preferred end-users. The role will also involve coordinating with vendors and internal teams, providing inside sales support, and preparing orders for production. Additionally, the representative will assist with shipping documentation, warehouse duties, and maintaining vendor relationships to ensure customer satisfaction.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

• Manage customer service activities, including handling customer calls, emails, and inquiries, as well as processing purchase orders, quotes, and emails.
• Assist outside sales teams by providing support on pricing, order updates, tracking information, and other inquiries.
• Prepare domestic and international shipping paperwork, ensuring timely and accurate shipments.
• Perform occasional warehouse tasks to support delivery schedules and ensure smooth order fulfillment.
• Develop and maintain relationships with outside vendors for material purchasing.
• Maintain a professional demeanor to meet customer service and quality expectations.
• Process sales transactions in accordance with company guidelines using POS devices.

Additional Duties:

• Properly dispose of waste materials in compliance with company and governmental regulations.
• Assist with periodic or annual store inventories.
• Participate in special projects as assigned.
• Physical Requirements:
• Approximately 60% of time spent sitting, 20% standing, 10% walking, and 10% performing tasks that may include stooping, climbing, or kneeling.

Job Requirements:

• Language Skills: Bilingual in English and Spanish is required.

Training Requirements:

• Required: Right-to-Know Training.
• Recommended: VOC Technical Reference Course, DOT Regulation Training, Hazardous Waste Training.
• Attendance at various manufacturer training seminars or schools, which may occur after hours and require occasional overnight travel (up to 5 days).

Other Requirements:

• Availability to work scheduled hours, including flexibility as needed.
• Ability to drive a vehicle for company business, with valid insurance and a clean driving record as per company policy.
• Must be licensed to operate a vehicle according to state law.
• Must adhere to all company and regulatory requirements.

Disclaimer: The above job description outlines the general responsibilities and requirements of the role. It is not an exhaustive list, and other duties may be assigned based on the employee's experience, training, and development. Employees may be given additional responsibilities as they grow in their role.

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