Insurance Customer Service Representative

Job Title: Insurance Servicing Customer Service Representative

Start Date: January 6

Training:

• First 30 days fully on-site
• Training Schedule: 9:30 AM – 6:00 PM
• Post-Training Schedule:
• Hybrid: 10:30 AM – 7:00 PM
• Hybrid eligibility based on meeting adherence, quality, and attendance standards

Important:

• No time off during the first 6 weeks

Responsibilities

• Handle approximately 35–45 inbound calls per day (average call length: 11–14 minutes)
• Respond to inquiries related to insurance servicing, primarily homeowners insurance
• Assist borrowers, insurance agents, and financial institutions with payment and coverage questions
• Navigate multiple systems to research and document calls accurately
• Ensure compliance with internal and external standards
• Demonstrate strong problem-solving skills and maintain professionalism on every call

Required Skills & Qualifications

• Minimum 1 year of recent customer service experience (call center preferred; front desk/admin acceptable)
• Proficient with Windows PC and basic software navigation
• Typing speed: 35 WPM or higher
• Strong verbal and written communication skills

Testing Requirements

• Basic Computer Literacy (70% passing)
• One-minute typing test (35 WPM passing)

Job Type & Location

This is a Contract to Hire position based out of Daytona Beach, FL.

Pay and Benefits

The pay range for this position is $17.00 - $18.50/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Daytona Beach,FL.

Application Deadline

This position is anticipated to close on Nov 21, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.