INTERNET SALES MANAGER

Due to continued growth, Coast Mazda is seeking an Internet Manager to lead our internet sales operations and expand our team of sales associates. We are looking for a motivated, goal-oriented individual with a positive attitude and strong leadership skills who can help deliver an exceptional experience to every customer. Coast Mazda has earned a reputation for outstanding customer service and first-class operations by hiring top performers eager to elevate our guests’ experiences. Essential Responsibilities:

• Manage and respond to all internet leads with urgency and professionalism.
• Execute and monitor outbound internet and phone campaigns to generate appointments.
• Track and manage all leads in the CRM system, ensuring consistent follow-up.
• Schedule appointments and monitor customer satisfaction throughout the process.
• Follow up with prospects and existing customers to generate leads, close sales, and encourage repeat and referral business.
• Provide accurate and transparent information on vehicles, accessories, pricing, financing options, and promotions.
• Accurately complete all transaction paperwork.
• Build client relationships by delivering outstanding service and timely communication.
• Collaborate with department managers to develop appointment-setting and lead-conversion strategies.
• Attend staff meetings and trainings as required.
• Perform other assigned duties as needed.
• Saturday work is required.

• Previous automotive sales experience required; internet sales or BDC management experience strongly preferred.
• Strong computer, internet, CRM, mobile/smartphone, and social media skills.
• Excellent communication skills, both written and verbal, with professional phone and email etiquette.
• Ability to remain composed under stress and problem-solve effectively.
• Strong interpersonal skills to interact professionally with customers and staff.
• Highly motivated self-starter with a positive, customer-focused mindset.
• Team player attitude with punctuality, courtesy, and enthusiasm.
• Strong organizational skills with attention to detail and follow-through.
• Ability to work independently and achieve goals with limited direct supervision.
• Valid driver’s license and clean driving record.
• Integrity and honesty are essential.

• Competitive pay plan with performance bonuses.
• Comprehensive training and ongoing support.
• Full benefits package including health, dental, and paid time off.
• Career advancement opportunities within a growing dealership.
• A professional and energetic work environment.
• Sundays off and a schedule that supports work-life balance.