Technical Onboarding & Security Specialist

We are looking for a technical Onboarding & Security Assurance Specialist to lead the end-to-end onboarding experience for new customers, ensuring rapid time-to-value through successful deployment, configuration, and adoption. 

This role is primarily focused on onboarding execution, while also contributing to broader customer success activities such as ongoing enablement, technical alignment, and continuous improvement of the customer’s security posture and product adoption. 

You will act as a hands-on technical expert and a trusted advisor, working cross-functionally to ensure customers are not only successfully deployed, but also correctly configured, secure, and positioned for long-term success. 

Customer Onboarding

• Own and execute the end-to-end onboarding journey, from post-signature handoff through onboarding completion 
• Lead technical deployment, configuration, integrations, and feature activation, ensuring alignment with best practices 
• Deliver structured onboarding sessions and product training for customers and partners 
• Drive fast time-to-value, ensuring customers reach meaningful product adoption early 
• Identify onboarding risks (technical, operational, or engagement-related) and proactively drive resolution 
• Act as an escalation point during onboarding, coordinating with Support, Product, and R&D where required 
• Ensure onboarding milestones, risks, and progress are clearly tracked and communicated 

Security Assurance & Lifecycle Contribution

• Support ongoing security posture improvements, ensuring customers are configured in line with best practices and recommended security standards 
• Partner with Success Managers to ensure continuity between onboarding and long-term customer success 
• Educate both customers and internal stakeholders on secure configurations, optimal feature usage, and risk reduction practices 
• Contribute to customer adoption and retention initiatives by reinforcing value beyond onboarding 
• Identify configuration gaps, adoption gaps, or risk exposures, and support remediation efforts 
• Provide structured feedback to Product, R&D, and internal teams based on real customer usage and onboarding insights 

Process & Continuous Improvement

• Contribute to the definition and optimisation of onboarding frameworks, playbooks, and best practices
• Help standardise and improve customer journey processes across onboarding and early lifecycle stages
• Share insights and trends to support data-driven improvements in onboarding success and customer outcomes
• Collaborate across teams to drive operational clarity, consistency, and scalability

REQUIREMENTS

• 3–5+ years Hands-on experience in:
• Deployment, configuration, integrations, or post-sales technical roles
• Experience engaging customers in security‑focused discussions
• Familiarity with SaaS security platforms and customer success environments
• Proven experience working directly with customers in a technical capacity
• Strong ability to communicate complex technical security concepts to both technical and non-technical audiences
• Experience identifying and mitigating security risks across customer environments
• Familiarity with Salesforce or similar customer management tools
• Strong project management, organisation, and execution skills
• Fluent in English (mandatory)
• Additional languages (e.g. Hebrew, Spanish) are advantageous
• Highly organised, with the ability to manage multiple onboarding projects simultaneously
• Strong attention to detail and process-driven mindset
• Proactive, accountable, and comfortable working cross-functionally in a fast-paced environment
• CISSP, CISM, CCSP, or equivalent (nice to have)