IT Service Desk

Are you a tech-savvy problem solver who thrives in a fast-paced environment? We’re looking for a dedicated and customer-focused Service Desk Specialist to join our Information Technology team. In this role, you’ll be the first point of contact for internal users, providing timely and effective technical support to keep our organization running smoothly.

The Service Desk Specialist is responsible for answering, monitoring, and prioritizing incoming service requests via phone, email, and ticketing systems. You will troubleshoot and resolve a wide range of non-maintenance technical issues, ensuring minimal disruption to end users. Success in this role requires a strong understanding of system procedures, common IT tools, and a commitment to delivering exceptional customer service.

salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 4 PM
education: High School

Responsibilities

-Answers Service Desk phones in a timely and efficient manner. Answers phones quickly and responds to the caller in a professional manner.

-Enters, updates, and closes Incidents in IT Service Desk. Opens a new Incident describing the issue for each new call received. Updates and closes open Incidents when the issue is resolved.

-Places hardware service tickets when appropriate. Accurately determines when hardware service is required and places calls to service vendors describing the failure and the steps taken to determine the failure. Follows up with our restaurants and service vendors to ensure prompt service delivery.

-Practices clear, correct verbal and written communication skills with our users and service organizations.

-Resolves most non-maintenance problems with an accurate knowledge of system procedures and tools.

-Demonstrates teamwork with Senior Specialists, the Support staff, and upper management. Communicates and follows through on any job or task assigned by second level support staff in a timely and accurate manner. Keeps management informed of important issues and follow proper escalation procedures.

-Maintains a good working relationship with our users and service organizations.

The essential functions of this role include:

• working weekends

Skills

• Telephone Etiquette
• Active Listening
• Typing Skills
• Basic Software Skills
• Empathy
• Customer Service
• Client Service
• POS
• Restaurant

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.