Strategic Account Manager

Job Description

Job Description

Company Description

EBG is an e-commerce solutions provider specializing in travel and entertainment, and also offering retail products and services, voluntary benefits and insurance.

EBG powers a robust portfolio of technology solutions and operates a network of employer and membership-based platforms reaching a captive audience, providing leading brands with incremental distribution opportunities. EBG's expanded network reaches over 100 million users from participating companies and closed loop affinity and membership groups.

EBG owns and operates one of the largest and most comprehensive employee savings programs in the country — serving over 40,000 corporate clients through its proprietary platforms TicketsatWork, Plum Benefits, Working Advantage and Beneplace.

EBG is a b2b2c company headquartered in Miami (Aventura), with offices in New York, Orlando, and Austin. We offer a hybrid work environment with a balance of collaboration and flexibility.

EBG seeks a positive and passionate individual that is committed to becoming a service industry leader. Provide world class customer service to current top clients while also focusing on the expansion of our customer base and revenues for EBG Solutions. Responsible for the management and relationships of our current clients to update accounts, develop deeper relationships and overcome challenges to drive end users and grow our new customer base. Drive sales for EBG Solutions through increased users and subscribers to the program. Strategic Account Manager, Enterprise Solutions will receive the tools, programs and systems necessary for them to "BE GREAT.”

Essential Duties

• Ownership and accountability for a full portfolio of our top clients – providing quality consultative service, database accuracy, and meeting and surpassing productivity benchmarks.
• Targets clients with large potential opportunity for accelerated growth in user acquisition.
• Drive corporate revenues and signups through nurtured account engagement, product knowledge, and strategic account management efforts.
• Execute regular outreach on all existing clients to foster and maintain positive relationships through client touch points including outbound/inbound phone calls, strategic email communications, and webinar efforts.
• Utilize CRM to generate sales and increase subscribers; inform clients of new and special product offers.
• Successfully identify, pursue, and acquire new relationships by creating an environment in which the needs of the customer are being matched to the products and services TicketsatWork provides while retaining and expanding future business from current clients; adopt a long-term perspective in developing mutually beneficial business relationships with others.
• Perform other duties as assigned.

#LI-Hybrid

• Bachelor’s degree in Business, Marketing or related field.
• 5+ years client/customer service or account management experience in a fast paced environment preferred.
• Highly motivated self-starter, with strategic thinking and personal leadership skills.
• Ability to incorporate strategic sales strategies to all aspects of job
• Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
• Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships.
• Familiarity with SalesForce.com or similar CRM application; Computer skills including Microsoft Word and Excel.
• Ability to collaborate cross functionally when needed to assist in providing top results and new client strategies.
• Detail oriented; Strong problem solving skills and general creativity.

What sets you apart

• You are a client-focused professional who takes ownership of relationships and delivers exceptional service that drives engagement and results.
• You have a passion for growing business—leveraging data, strategic outreach, and strong communication to increase subscribers and revenue.
• You are proactive and solutions-oriented, with the drive to strengthen accounts, overcome challenges, and create long-term partnerships.

EBG offers outstanding employee benefits including:

• Medical, Dental & Vision
• 401k Match
• Short Term Disability, Long Term Disability (Company Paid)
• Company Paid Basic Life and AD&D
• Additional Voluntary Benefits
• Flexible Work Arrangements
• 3 Weeks of PTO + 5 Personal Days
• Paid Holiday Break from Christmas to New Year
• Paid Holidays
• Fitness Reimbursement Program
• Annual Day of Giving
• Share in the FUN! EBG gives $1000 per year in Tickets-At-Work gift cards to full-time employees to experience and enjoy the savings marketplace!

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. All your information will be kept confidential according to EEO guidelines.