Health Initiatives Coordinator

: Description:

Health Initiatives Coordinator - Food Services Department - Orlando

About Second Harvest

Second Harvest Food Bank of Central Florida is a private, nonprofit organization that collects, stores and distributes donated food to more than 625 feeding partners in seven Central Florida counties: Brevard, Marion, Lake, Orange, Osceola, Seminole and Volusia. Last year, with the help of numerous donors, volunteers and a caring, committed community, the food bank distributed nearly 81 million meals to partner programs such as food pantries, soup kitchens, women's shelters, senior centers, day care centers and Kids Cafes.

In addition to providing food to our neighbors facing hunger, Second Harvest also transforms dozens of lives directly every year. Economically-challenged adults who graduate from our 16-week culinary training program are placed in ‘better than minimum wage' jobs that set them and their families on a path to self-sustainability. Another important activity helps connect people who are eligible to receive SNAP food assistance benefits with the resources they need to access the program and get help.

Department Overview

Second Harvest Food Bank of Central Florida's (SHFB) guiding principle is that people facing hunger are at the center of all that we do. Our work to alleviate hunger is focused on increasing access to nutritious food and improving the diet quality of people experiencing hunger. SHFB recognizes that it has a central role to play in the health and wellness of the Central Florida community, where epidemic rates of chronic disease and skyrocketing healthcare costs make access to healthy food a critical factor for improved health.

Work Hours

Monday-Friday 8:30am-5:00pm, hybrid work model with some night and/or weekend availability as needed

Up to 20% local travel

Job Summary

Under the direction of the Health Initiatives Manager, this role will be charged with ensuring that patient care is at the highest standard to improve health outcomes in health initiative programs including but not limited to Bring Hope Home (BHH), Medically Tailored Meals (MTM), and other health and hunger initiatives. This role will also play a key role in general program operations, healthcare and community partnerships, data management workflows and prioritizing food is medicine work.

Job Responsibilities

• Manage daily patient engagement through various communications channels for BHH ,MTM and other health and hunger initiatives focusing on behavioral goal setting and patient centered support
• Provide patients with resources that meets their social determinant needs
• Responsible for managing and interpreting health outcomes for programmatic goals and grant projects
• Administer and monitor surveys and other feedback tools including but not limited to patient advisory committees and working groups
• Support the Registered Dietitian Nutritionist in providing services for chronic disease management and education
• Document patient safety concerns and participate in routine patient compliance meetings
• Oversee program level data management including daily input and outputs of data, Salesforce processes, enrollment process and develop and monitor data management buildouts
• Provide oversight of community partners by providing training, technical assistance, documentation, grant management and invoicing
• Oversee and generate programmatic reports for shareholders, grants, community partners, internal management and media/development
• Serve as point of contact for BHH and MTM Community Partnerships and/or community committees across service areas
• Implement health equity strategic objects for BHH and MTM
• Research and recommend healthcare partnership grant opportunities
• Oversee and evaluate eligibility requirements for BHH and MTM and program level quality assurance
• Other duties as needed

Requirements:

Knowledge, Skills, Education and Experience Required

• Associate's degree or 2 years of experience in a Social /Human Services or Patient Advocate role
• Experience cultivating and managing community and healthcare partnerships
• Comfortable communicating with people in crisis using trauma informed care approach
• Strong interpersonal communication abilities
• Proven success with collaboration and teamwork
• Proficiency in planning, organizing and time management
• Proficient and accurate data entry skills
• Proven ability to manage multifaceted work, multi-task and thrive in a dynamic work environment
• Critical thinking and problem solving skills and ability to make quality independent decisions
• Strong project and data management skills

Desired Skills and/or Certifications

• Bachelor's Degree in Public Health., Health Administration, Social Sciences or Data Management
• Bilingual in Spanish or Creole and English
• Health Coach Certification
• Proficient in Microsoft Word, Excel, Google Drive, and Outlook
• Experience with Salesforce or equivalent CRM
• Prior patient care experience in a healthcare setting