Client Success Coach
We are hiring a Client Success Coach for our client, a fast-growing agency that works with digital marketing agency CEOs.
This is not a passive account management role. You will own the full client lifecycle — from onboarding to program completion driving strategy, accountability, implementation, and retention.
Your primary KPI: client retention (minimum 70%) .
You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner.
Location :Tampa, Florida — Rocky Point area (in-office required)
Key Responsibilities
Client Onboarding
- Conduct welcome and onboarding calls
- Set expectations and establish rapport
- Lead initial strategy discussions
Relationship Management
- Own full client journey
- Run regular check-ins
- Identify churn risks early and re-engage clients
- Maintain real-time task visibility in ClickUp
- Communicate proactively via Slack
Strategic Coaching
- Guide clients through agency growth strategies
- Help troubleshoot business challenges
- Provide clear, actionable recommendations
- Hold clients accountable to execution
Retention & Revenue
- Maintain 70%+ retention at 12-week mark
- Present upsells when aligned with client success
- Manage recurring revenue book of business
Requirements
3+ years in Client Success, Account Management, or Business Coaching
Experience working with digital marketing agencies or similar service businesses
Strong understanding of digital marketing fundamentals (paid ads, funnels, client acquisition models)
Experience managing 25+ concurrent clients preferred
High emotional intelligence and strong communication skills
Highly organized and system-oriented
Willing to work in-office in Tampa (non-remote)
Tools (Preferred)
- ClickUp
- Slack
- GoHighLevel
What Success Looks Like
- 70%+ client retention
- Proactive client communication
- Early churn risk identification
- High client satisfaction
- Book of business growth beyond 40 client
Recommended Jobs
Administrative Assistant II
Talent Acquisition Coordinator Location: Orlando, FL Job Type: Contract W2 Schedule: Standard | Full-Time (40 hrs/week) | Monday-Friday onsite for the first 90 days, then evaluated for h…
Barback
Headquartered in Chicago, IL, Puttshack USA opened its first location in 2021 as an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack lea…
Yard Jockey
Job Description Centerline is your one access point to limitless truck driving opportunities. Our job is to connect you with safe, rewarding work at top companies while maintaining your flexibilit…
Tool & Fixture Specialist B
Description: The Tool & Fixture Specialist B will perform routine tool set-up, minor repairs, and fabrication or assembly of tools. You will operate factory support equipmen…
Human Resources Advisor
Type: ~5-year Contract Full Time or Part Time: ~ Full-Time Pay Rate: ~$36.38 - $47.30 per hour ~ Compensation is negotiable up to 25% lower or higher, depending on qualifications …
OPERATIONS CONTROLLER
Summary If you are a Dream-maker, this is the place for you. Together, we’ll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion w…
MASTER ELECTRICIAN - Liberty Correctional Institution
MASTER ELECTRICIAN - Liberty Correctional Institution Date: Feb 27, 2026 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Websi…
Organizational Change Manager (TEMPORARY PROJECT)
Compensation Data Company Overview With $5 billion in revenue and 3,800+ employees in the U.S. and Mexico, TBC Corporation is a leader in the mobility industry and one of North America’s larges…
Onsite Executive Director
Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinel…
GUEST EXPERIENCE LEAD
Guest Experience Leader Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU. Perks & Benefits ~ Competitive pay from $14 per hour - …