Default Specialist - Loan Operations

At First Federal Bank core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community , customer service , our stability , and being trustworthy . These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

ESSENTIAL FUNCTIONS:

• Takes calls daily from customers internal and external.
• Reviews payment lists, maintains departmental files and prepares and posts debits, credits and other payments as well as posting charge offs, recoveries and booking REO's as needed.
• Ensures payments are properly credited or applied to customer accounts and in financial institution records.
• Prepares and monitors reports on status of all past due delinquent accounts and collection activities. Contacts customers regarding delinquent account.
• Tracks legal documentation, communicate with third parties in regards to legal activities on bankruptcies, foreclosures and other default matters.
• Scanning loan documentation and file room operations.
• Provide the best service to our customers with innovative and creative solutions.

JOB REQUIREMENTS:

• High school diploma or equivalent.
• Excellent customer service skills, including verbal, phone, and written communication.
• Ability to deal with time constraints, difficult conversations with customers and strong attention to detail.
• Successful completion of in house training program (if available) or approved outside training program.
• Good understanding of financial institution products and services.
• Solid understanding of financial institution policies and procedures.
• Two years of experience working in a loan related field preferred.
• Collections experience a plus.
• Ability to deal with time constraints and strong attention to detail.
• Extended hours sitting and performing computer tasks may be required.
• Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Bilingual candidates encouraged to apply.

EQUAL OPPORTUNITY EMPLOYER / VET / DISABILITY

E - Verify Employer