Client Engagement and Sales Facilitator (MAITLAND)

Curious about a role where your communication skills drive sales and shape customer experiences? At Spectrum, you’ll manage orders for Residential and Small Business customers, partnering with multiple departments to ensure seamless service delivery. By guiding customers through the sales process and resolving issues efficiently, you’ll directly contribute to our commitment to outstanding service.

How You’ll Make an Impact   

• Respond to calls and messages from Residential and Small Business customers, processing orders for cable, internet, voice and mobile services
• Coordinate with internal teams and business partners to facilitate order fulfillment from initial inquiry through completion
• Gather and follow up on leads, cancellations, overdue tasks and order exceptions to ensure timely order processing
• Manage multiple systems and platforms to address non-standard scenarios and guarantee accurate service delivery
• Prepare and obtain customer documents, generate precise orders and agreements and ensure correct billing and completion
• Schedule and reschedule orders with customers, applying business rules to maximize completion rates
• Share best practices within the team and suggest improvements to enhance performance

Working Conditions   

• Office environment

What You’ll Bring to Spectrum   

Required Qualifications   

Education   

• High School Diploma or equivalent

Experience   

• 2+ years customer service or sales experience

Skills   

• Ability to prioritize and organize effectively
• Proficiency using personal computer and software applications
• Ability to work independently and within a group
• Capacity to address and resolve customer complaints and issues
• Strong oral and written communication skills in a professional manner
• Knowledge of cable, internet and telephone services
• Familiarity with accounting and billing procedures
• Understanding of office procedures and Spectrum policies
• Knowledge of service troubleshooting
• Awareness of residential product information, packaging, pricing and current offers

Preferred Qualifications

Skills

• Knowledge of cable television, high speed internet and phone products and services