SITEC - ServiceNow Engineer - MacDill AFB

Program Overview

Peraton provides USSOCOM, its Component Commands, Theater Special Operations Commands (TSOCs), deployed forces, CIO/J6, and end-users with high-quality IT platform and network services over an eight-year period.

About The Role

Peraton requires Systems Engineers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

We are seeking an experienced ServiceNow Engineer to enhance and evolve our ServiceNow platform at USSOCOM. The ideal candidate will possess extensive knowledge of ServiceNow capabilities and will be responsible for optimizing system performance, implementing best practices. This role is instrumental in delivering robust ServiceNow capabilities across multiple functional areas, especially within the context of a fast-paced, highly reliable Special Operations Forces environment.

Responsibilities:

Design, develop, and deploy scalable solutions in ServiceNow aligned with ITIL-based processes.

Build/maintain modules and experience with:

• Integration of ITSM, ITOM, HAM/SAM
• Integration Hub
• User Access Management and Access Review Workflows
• Experience with patching, upgrading/installing plugins
• Interconnectivity of systems and databases
• Collaborate with cross-functional teams to gather requirements and translate them into effective ServiceNow solutions.
• Implement automated workflows, business rules, and scripts.
• Maintain ServiceNow integrations and ensure platform stability and data integrity.
• Support platform upgrades and release readiness activities.
• Ensure alignment with security, compliance, and audit requirements.
• Produce user documentation and training materials as needed.
• Stay current with ServiceNow innovations and drive adoption of best practices.

Qualifications

Required Qualifications:

• 12 years with HS degree, 10 years with AS/AA degree, or 8 years with BS/BA, 6 years with MS/MA, 3 years with PhD
• DoD TS/SCI clearance or above
• DoD 8570 IAT II Certification

Desired Qualifications:

• 5 - 10 years of ServiceNow development and administration experience
• ServiceNow Certified System Administrator
• Experience with ServiceNow On-Prem instance implementation, management, and troubleshooting
• Experience in Linux/Red Hat
• Knowledge of database management and SQL (MariaDB)
• Strong knowledge of ITIL processes
• Proficiency in ServiceNow scripting languages (JavaScript, GlideScript) and web technologies (HTML, CSS, AJAX)
• Experience with ServiceNow Discovery and CMDB architecture
• Agile development and change management experience

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $80,000 - $128,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.