Senior Customer Service Representative (20203716)

Location

6800 Mowry Avenue Newark, 94560

Description

**All communication will be via email for this recruitment**

The Newark Recreation and Community Services Department seeks motivated, self-driven individuals passionate about working with the public. As a Senior Customer Service Representative, your role is pivotal in delivering exceptional service to our members and guests. As the primary point of contact, supervises part-time staff, enforces Silliman Center policies, assists in training staff, and serves as the primary contact for customers. This position requires you to work at our indoor water park and recreation center.

You must be able to work 15-25 hours a week between 5:30 am and 9:30 pm

Benefits

This is a non-benefited, temporary position. Temporary employees will only work up to 1,000 hours per year.

PART-TIME BENEFITS:

• Sick Leave: After 90 days from an employee’s hire date, the employee is entitled to 5 days (40 hours) sick leave per fiscal year. Sick hours do not roll over to the next year and therefore must be utilized or forfeited annually.

RETIREMENT:

• Temporary employees will be required to contribute to a Nationwide Deferred Compensation Plan.

PART-TIME EMPLOYEE STATUS:

• Employment may be terminated with or without cause or notice, at any time, at the will of the City of Newark, in its sole discretion.

Special Instructions

Requirements:

• City application (Only accepted via Calopps)
• Must be at least 18 years of age and completed high school.
• Previous experience as a customer service representative or similar position.
• Must successfully pass a TB test before an appointment, which is at your own cost.
• Required to submit to a City Fingerprint Background Investigation.

Recruitment Contact

Contact phone:

(510)578-4631

Contact email:

[email protected]