Front Desk Guest Services Representative

Job Overview

Front Desk Guest Services Representative

Job Title: Guest Services Representative
Department: Front Desk & Reservations
Location: Holiday Inn Resort – Panama City Beach, FL
Employment Type: Full-Time / Part-Time

About Us
The Holiday Inn Resort, Panama City Beach is a premier beachfront destination known for exceptional guest experiences, warm hospitality, and a fun, family-friendly atmosphere. We are seeking friendly, professional, and service-oriented individuals to join our team.

Position Summary
The Guest Services Representative is the first and last point of contact for our guests. This role is essential in delivering outstanding customer service, ensuring smooth check-in and check-out experiences, handling reservations, and providing accurate information to enhance each guest’s stay.

Key Responsibilities
· Greet guests warmly and professionally upon arrival and departure
· Perform check-in and check-out procedures accurately and efficiently
· Handle reservations, modifications, cancellations, and room assignments
· Answer phone calls, emails, and guest inquiries in a courteous manner
· Provide information about resort amenities, local attractions, and events
· Resolve guest concerns promptly and professionally
· Process payments, maintain accurate records, and balance shift reports
· Coordinate with housekeeping, maintenance, and management to meet guest needs
· Maintain a clean, organized, and welcoming front desk area
· Follow all brand standards, resort policies, and safety procedures

Qualifications & Skills
· Previous hotel front desk or customer service experience preferred
· Strong interpersonal and communication skills
· Excellent problem-solving abilities and attention to detail
· Ability to multitask in a fast-paced environment
· Proficiency with computers and hotel property management systems (PMS experience a plus)
· Must be dependable, punctual, and professional
· Ability to work flexible schedules, including evenings, weekends, and holidays

Physical Requirements
· Ability to stand for extended periods
· Ability to lift up to 25 lbs occasionally

What we offer:
· Competitive pay
· Opportunities for growth and advancement
· Work in a beautiful, beachside location
· A supportive and friendly team environment
· Health, Dental & Vision Insurance
· Short-term and long-term disability
· Life insurance
· Sick days
· Paid vacation time
· World wide hotel discounts (IHG)

How to Apply
Interested candidates are encouraged to apply in person or submit their resume by responding through this ad. Join us and be part of a team dedicated to creating memorable guest experiences at one of Panama City Beach’s top resorts.

Holiday Inn Resort Panama City Beach is an Equal Opportunity Employer.