Director of Operations

Job Description

Job Description

Summary:

The Director of Operations leads all food and beverage operations across SEIA and The Club, ensuring alignment between culinary, service, and financial goals. This role holds ownership over F&B performance, including revenue growth, COGS, and labor control, while upholding SEIA’s brand standards of excellence, consistency, and hospitality. The Director of Operations works closely with the Executive Chef and other department heads to deliver a cohesive and seamless guest experience across all outlets.

• Lead all front-of-house and beverage operations across SEIA and The Club, ensuring

alignment with brand standards and operational objectives.

• Partner with culinary leadership to ensure menu execution, product quality, and

communication between front and back of house.

• Oversee financial performance across all outlets, including revenue generation,

cost of goods, and labor management.

• Establish and monitor key performance indicators related to service, quality, and

profitability.

• Develop and mentor management and service teams, fostering a culture of

accountability, professionalism, and excellence.

• Ensure service consistency and guest satisfaction through hands-on floor presence,

training, and leadership.

• Collaborate with Events and Marketing teams to support activations, private dining,

and brand initiatives.

• Maintain compliance with all health, safety, and sanitation regulations.

Analyze guest feedback and operational data to identify opportunities for

continuous improvement.

• Partner with ownership and finance to develop forecasts, budgets, and long-term

operational strategies.

Qualifications:

• 5+ years of senior leadership experience in high-volume, fine dining, or luxury

hospitality environments.

• Proven ability to manage P&L performance, control costs, and drive revenue growth.

• Strong understanding of wine, spirits, cocktails, and service standards.

• Demonstrated ability to lead, inspire, and develop hospitality teams at all levels.

• Excellent communication, interpersonal, and organizational skills.

• High attention to detail and operational discipline.

• Flexible availability, including nights, weekends, and holidays.

• Working knowledge of POS and reservation systems (e.g., Toast, SevenRooms, Resy,

OpenTable).

• Commitment to excellence, collaboration, and guest satisfaction

Knowledge / Skills / Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Excellent verbal and written communication skills.
• Thorough understanding of market developments.
• Thorough understanding of marketing strategies and practices.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.