Host

Cha Cha Chá Miami is now open in Miami, Florida, and we’re looking for a Host to join our team! Experience with OpenTable and/or Resy highly preferred.

Our Miami location is located in the vibrant and artsy Wynwood neighborhood. Our food and beverage menus are inspired by Mexico City’s innovative culinary concepts mixed with traditional Mexican dishes. Our sister locations are Terrazza Cha Cha Chá in CDMX and LA Cha Cha Chá in Los Angeles.

Open availability preferred, weekend availability required.

Responsibilities

• Use OpenTable to manage reservations
• Meet and greet guests in an accommodating and friendly manner, as well as thanking all guests leaving the restaurant
• Maximize the reservation book and accommodate walk-ins and last-minute seating requests by understanding the flow of reservations/large group dining/private events
• Provide educated wait time estimates to guest through understanding of service flow and table progress
• Manage reservation system and waitlist to ensure reservations are prioritized and seated in a timely manner
• Accurately identify VIPs and regulars and understand how to communicate those guests to the dining room staff
• Escorting guests into the dining room, ensuring cleanliness and accuracy of table set-up while doing so
• Assisting with re-setting the dining room as necessary in order to seat guests in a timely manner (this includes assisting with table adjustments are party sizes change)
• Maintain friendly and professional communication for guests seeking reservations and asking questions
• Maintain professional appearance and friendly attitude at all times
• Knowledge of the restaurant and company FAQs for in-house guests and email inquiries

Qualifications

• Upscale restaurant experience preferred
• Host experience preferred
• Guest services experience required
• OpenTable (or similar platform) experience preferred
• Valid Food Handler certificate preferred
• Valid Responsible Vendor Program certificate preferred
• Be comfortable with repetitive motions such as walking, bending and standing during your scheduled shift.
• Ability to carry 50 lbs.

This job description is not an exclusive list of all functions of the role. Other tasks may be asked to be performed as needed in the best interest of the business.