Field Tech (The Villages)
Kforce has a client that is seeking a Desktop Support Technician in The Villages, FL. Key Tasks:
- Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
- Responds to escalated telephone, email and online requests for technical support
- Documents, tracks, and monitors the problem using applicable systems and tools
- Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects
- Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
- High School diploma or more years of experience as a Desktop/End User Support Engineer
- Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams
- Experienced responding to escalated telephone, email, and online requests for technical support
- Experienced documenting, tracking, and monitoring the problem using applicable systems and tools; Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
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