Medical Assistant

Medical Assistant

Prepare patient for examination.

Note brief history or the reason for the visit in the patient's chart/EMR system.

Take and record height, weight, and blood pressure, pulse rate, respiration.

Assist the clinical staff in completing examination procedures as instructed.

Administer medications and injections as ordered.

Follow Universal Precautions to protect self and patients.

Assist the medical staff in patient education and family planning and counseling.

Stock exam rooms with supplies.

Perform CLIA waived testing.

Under the direction of the provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.

Obtain Laboratory samples and complete paperwork as ordered by the provider.

Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.

Enter data, documents and performs procedures.

Physician orders are correctly entered using electronic information/data systems.

Information related to procedures, injections, allergy skin tests, collection date and times is documented correctly and in accordance with departmental policy.

Patient medications are correctly documented and updated as needed.

Complete vaccine logs/forms.

Interpret for the clinical staff when necessary, "Spanish/English."

Provide a high standard of customer service maintains workflow and resolves problems.

A professional demeanor is maintained at all times with patients, patient families, co-workers and other healthcare professionals.

Problems are resolved using appropriate resources and in accordance with departmental guidelines.

Unresolved problems are clearly communicated to the supervisor in a timely manner.

Workflow is maintained in accordance with departmental standards.

Ability to relate to the public regardless of racial, ethnic and economic status.

Demonstrate knowledge of quality, safety and compliance.

All samples are handled according to safety protocols.

Data for Quality Assurance is submitted to supervisor in a timely manner.

OSHA Compliance regulations are adhered to at all times.

Perform area-specific support/clinical activities.

Accuracy and quality are maintained for activities.

Specific support functions are handled in an organized and timely fashion.

Deadlines for activities are met.

Specific support functions are handled in accordance with departmental policies and procedures.

Organizational duties.

Communicate appropriately using good interpersonal skills.

Positive, professional demeanor is projected through verbal and non-verbal communications.

Information for patients and staff is delivered in a manner that is supportive, timely and understandable.

Interpersonal conflicts are resolved using appropriate methods and organizational resources, including but not limited to Employee Relations Services.

Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.

Ideas and suggestions are clearly communicated.

Clarification of communication is requested when appropriate.

Serve, manage and support internal and external customers.

Privacy is maintained at all times for patient and employee information.

Actions are initiated to meet or exceed customer/co-worker expectations in delivering service by implementing the I Make the Difference philosophy (Ownership begins with me; Greet customers by making eye contact and smiling; Provide positive, professional and prompt responses, e.g. helping visitors find their way; Close every interaction with - Is there anything else I can do for you?).

Appropriate resources throughout the Organization are used consistently to meet customer needs.

Relationships with staff in other work areas are fostered to meet internal and external customer needs.

Positive working relationships with peers, management and customers are maintained at all times.

Organizational Mission and Values of Respect, Integrity, Stewardship and Excellence are evident in behaviors.

Participate in performance improvement activities.

Participation in Performance Improvement activities and initiatives is on-going.

Initiative is demonstrated to proactively diagnose and resolve problems.

Change is met with positive, supportive behavior.

Participate as a team member and is accountable for own work responsibilities.

Time off is scheduled to avoid disrupting workflow.

Help is offered to others to solve problems and complete tasks to facilitate communication and positive team dynamics.

Productive work habits are consistently displayed.

Accountability for actions and decisions is demonstrated in daily work.

Feedback is solicited and accepted in a positive manner.

Constructive input is offered to support the work unit.