MDU Construction Account Manager

We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.

Position Overview & Purpose

The MDU Account Manager is the primary liaison between LiveOak Fiber and our portfolio of Multi-Dwelling Unit (MDU) and bulk HOA property partners. This customer-facing role is responsible for managing ongoing relationships with property managers, ensuring a seamless experience during and after service deployment, and coordinating communication between internal teams and property stakeholders.

Essential Duties & Responsibilities

1. Client Relationship Management

- Serve as the primary point of contact for property managers at MDU/HOA locations with existing or upcoming LiveOak Fiber service.

- Build strong, ongoing relationships with key stakeholders to ensure satisfaction and prompt resolution of issues.

- Proactively communicate updates, service enhancements, and support information.

2. Project Coordination & New Deployments

- Collaborate with internal teams (construction, installation, customer service, service delivery, marketing, and sales) to manage fiber and TV deployments.

- Assist with scheduling construction and installation timelines with property managers.

- Help plan and execute town hall meetings and resident engagement events.

- Deliver marketing collateral and ensure materials are accurate and up to date on-site.

3. Issue Resolution & Support

- Respond to property-level concerns or escalations, ensuring issues are documented, tracked, and resolved in a timely manner.

- Act as a conduit between the property and internal support teams for troubleshooting and follow-ups.

4. Reporting & Documentation

- Maintain accurate records of communications, issues, and project status.

- Provide regular updates to internal leadership on engagement, challenges, and opportunities.

5. Sales Support & Subscriber Penetration

- Collaborate with the sales team to assist with retail access properties.

- Support efforts to increase subscriber penetration by promoting LiveOak Fiber’s services to residents and managers.

Knowledge, Skills & Abilities

- Strong interpersonal and communication skills; comfortable engaging diverse stakeholders.

- Highly organized with the ability to manage multiple priorities and meet deadlines.

- Knowledge of MDU environments and construction project coordination is a plus.

- Proficient in Microsoft Office Suite, CRM platforms (e.g., HubSpot, Salesforce), and project management tools.

- Ability to travel regularly between Florida and Georgia markets.

Basic Qualifications & Competencies

- Proven experience in account management, client relations, or project coordination—preferably in telecommunications, property management, or a service-based industry.

- Valid driver’s license and reliable transportation.

- Must be able to provide proof of eligibility to work in the U.S.

Preferred Qualifications & Competencies

- Experience in telecommunications, fiber optics, or related industries.

- Familiarity with MDU or HOA environments.

- Experience supporting customer deployments, events, or resident engagement.

Physical Demands & Working Environment

- Walking: up to 40%

- Standing: up to 40%

- Reaching: up to 10%

- Lifting and/or bending: up to 10%

- Work environment: primarily indoors with occasional site visits

- Able to lift up to 25 pounds

- Travel: 40%

The qualification requirements, physical demands, and work environment characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully.

This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instructions and perform any other duties assigned.

This job description in no way states or implies a contract of employment.

LiveOak Fiber reserves the right to modify this job description at their discretion at any time and will notify the employee of the change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

We are an Equal Opportunity Employer. At LiveOak Fiber, we are committed to creating a diverse environment and are proud to promote inclusiveness in everything we do. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws. LiveOak Fiber is also committed to compliance with the Americans with Disabilities Act (ADA).

Our workplace is committed to promoting a safe and healthy environment for all employees. Therefore, we maintain a drug-free workplace policy to ensure the well-being and productivity of our team.