Customer Solutions Associate
Job Description
Job Description
Overview
We are seeking a detail-oriented and tech-savvy Customer Solutions Associate to provide exceptional support to our customers. In this remote role, you’ll assist clients via phone, email, and chat, helping them navigate processes, resolve issues, and ensure a smooth, positive experience.
Responsibilities
Handle inbound customer inquiries through phone, email, and chat
Provide guidance on procedures, forms, and account updates
Accurately document customer interactions and solutions in the CRM
Collaborate with internal teams to resolve customer concerns efficiently
Deliver timely follow-ups and proactive status updates
Maintain professionalism and empathy in every interaction
Qualifications
Previous experience in customer service or support preferred but not required
Excellent verbal and written communication skills
Comfortable using Google Workspace, CRM platforms, and Adobe PDF tools
Strong attention to detail and organizational skills
Reliable internet connection and a quiet home office setup
Top Attributes
Empathetic and solution-focused
Detail-oriented and organized
Tech-savvy and eager to learn
Benefits
$24 per hour
Health insurance (full-time employees)
Company-provided equipment
Training and continuous team support
Company Description
We are a growing company looking to hire motivated individuals!
Company Description
We are a growing company looking to hire motivated individuals!
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