Patient Recruitment Associate

COMPANY DESCRIPTION
Charter Research is a highly experienced and quickly growing clinical research company, based in Florida and Illinois, that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is privately owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in Orlando.

POSITION OVERVIEW
The Patient Recruitment Associate is responsible for the recruitment of study participants into clinical research protocols. This position requires knowledge of current clinical research studies, phone screening and scheduling, and other recruitment activities.

RESPONSIBILITIES

1. Understand clinical trial protocols and the diagnoses and medical terminology involved in each study.
2. Speak with potential research participants by phone and in person to explain trial opportunities and schedule patients for in-person appointments at the clinic (for a pre-screen or screen visit).
3. Establish rapport and ensure courteous and efficient service is provided to all callers.
4. Conduct outgoing recruitment calls and answer inbound calls.
5. Perform phone screens to identify the patient’s diagnosis and exclusion factors to ensure correct placement in a study.
6. Match potential patients’ needs to current or upcoming studies. Log patient information in database for future studies.
7. Organize and coordinate community outreach programs as needed.
8. Provide input into marketing and advertisement processes.
9. Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Able to think broadly and maintain a working knowledge of all actively enrolling and upcoming trials.
2. Excellent interpersonal skills and customer service skills.
3. Friendly, professional demeanor and effective communication skills required.
4. Ability to work independently and as part of a team.
5. Must possess a high degree of urgency and self-motivation and have a strong work ethic.

QUALIFICATIONS
Education

1. High School diploma or GED required.
2. Associate degree or Bachelor degree strongly preferred.

Experience

1. Previous clinical research or patient recruiting experience strongly preferred.
2. Knowledge of medical terminology helpful.

Language

1. Fluent in English and Spanish. (required)

PHYSICAL REQUIREMENTS

1. Prolonged periods of sitting at a desk and working on a computer.
2. Must be able to lift-up to 15 pounds at times.

Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.