Front Desk Agent
Job Description
Job Description
The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.
Compensation:$15 hourly
Responsibilities:- Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
- Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly.
- Balance cash at the end of each shift and generate reports for the next shift.
- Take reservations over the telephone, through emails and in person, including groups
- Handle guest check-ins, check-outs, and payment processing with accuracy.
- Proven customer service experience with a strong guest-focused mentality
- Availability to work flexible schedules, including weekends and holidays.
- Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
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