Spanish-Speaking Outbound Customer Solution Specialist (MAITLAND)

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Ready to transform lives through technology? As a Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV, and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you'll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. Join us and be part of a team that values your expertise and dedication!

What our Outbound Sales Representatives Enjoy Most About the Role

• Simplifying and Enhancing Customer Experience : Actively support efforts to make our services more accessible and user-friendly for customers.
• Achieving Sales Goals : Consistently meet and exceed monthly sales quotas by adding new lines of service (PSUs) and upselling existing customers.
• Building Customer Satisfaction : Handle all prospects with courtesy and professionalism, ensuring a high level of satisfaction in every interaction.
• Product Expertise : Act as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
• Efficient Follow-Up : Create and maintain a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.

Working Conditions

• Normal office environment.

Required Qualifications

Education

• High School Diploma, GED, or equivalent.

Experience

• 1+ year of call center and/or sales experience, empowering you to hit the ground running and drive results.

Technical Skills

• Proficiency in MS Office and related software applications.
• Comfortable using a personal computer, telephone/dialer, headset, copier, fax, and calculator.

Skills & Abilities

• Strong verbal and written communication skills in English and Spanish
• Clear, concise, and professional oral communication.
• Strong listening and interpretation skills to understand and meet customer needs.
• Consultative sales approach, including needs analysis, objection handling, and effective closing.
• Judgement and initiative to make informed decisions.
• Attention to detail and quick response to changing business needs.
• Ability to prioritize and organize effectively, even under high volume.
• Multitasking with job-specific software and office equipment.
• Independent and collaborative work ethic.
• Management of multiple prospects.

Preferred Qualifications

• Knowledge of commercial internet, video, and data services.
• Experience in a fast-paced, customer-focused environment.