General Manager
- Responsible for managing dispensary cashflow, staff, schedules, inventory, and customer relations.
- Serves as a role model and resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations.
- Coordinates with the corporate retail team to ensure accurate information is communicated to dispensary staff.
- Drives the implementation of company programs by motivating and supporting the store team to develop and implement plans that meet objectives.
- Plans, identifies, and delegates responsibilities to the Assistant Dispensary Manager(s) and/or store-level team to ensure a smooth flow of operations within the company.
- Coordinate and communicate operational goals to staff on a daily and weekly basis.
- Hold and lead team meetings to discuss location initiatives and upcoming changes through shift meetings and other means of consistent communication.
- Creates implementation plans to achieve both operational efficiency and optimal results.
- Solicits feedback to understand customer needs and the needs of the community.
- Provide all dispensary employees with training, coaching, feedback, and developmental opportunities.
- Assist and support upset customers by finding equitable solutions to each situation.
- Provide regular inventory, sales, and profitability reports to the corporate retail team.
- Maintain and responsible for accurate records of all dispensary activities including daily cash reconciliations, customer records, sales, deliveries and returns in accordance with local laws and regulations.
- Assisting in the interviewing process and candidate selection.
- Other duties as assigned.
- High school degree or general education degree (GED) is required.
- A minimum of 2 years of experience as an Assistant Store Manager and/or Store Manager in retail or hospitality required.
- At least 21 years of age.
- Professional and leads with integrity and honesty.
- Flexibility to accommodate scheduling demands including some weekends, regularly scheduled shifts, and applicable holidays.
- Demonstrated passion to serving the adult cannabis community.
- Proven ability to manage teams effectively.
- Excellent communication and customer service skills.
- Highly proficient in MS Office Suite, including use of Smartsheet's.
- Strong operational skills in a customer-service environment.
- Ability to handle confidential and sensitive informa
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