Customer Service Representative / Receptionist

PetVet Care Centers' Brandon Equine Medical Center is currently seeking a Customer Service Representative / Receptionist to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

• The Customer Service Representative / Receptionist must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow through and excellent communication and teamwork skills. Multi-tasking and accepting constructive criticism are essential. Punctuality is expected.

This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary.

Essential Duties And Responsibilities

• Provide excellent customer service.
• Collect payments, post payments, verify invoices.
• Financial updates to clients with hospitalized horses. Includes collecting additional deposits as necessary and assist clients with billing questions.
• Manage invoicing, monthly collections, and postings of wellness plan.
• Communicate with clients regarding unpaid invoices.
• End of Day and end of month reporting.
• Delinquent collections and write offs.
• Answer and triage phone calls.
• Schedule confirm appointments along with printing appointment schedules.
• Maintain proper client and patient information in practice management software (HVMS).
• Assist in paperwork regarding patient care, wellness plans, and financial contracts.
• Relay appropriate information to/from clients to doctors and/or management.
• Prepare and track samples for shipping.to all labs.
• Get approval and submit online pharmacy prescription requests.
• Maintain/order office supplies.
• Maintain a neat and orderly front office along with ordering and stocking items from Staples account.

Qualifications

• Associates Degree
• At least 3 years of customer service job-related experience.
• Excellent math and writing skills.
• Computer skills: Able to use Windows based computer system, email, practice management software (HVMS), word-processing and excel.
• Detail oriented and self-motivated.
• Preferably with equine knowledge base.

Schedule

• Monday through Friday from 9am-5pm

What We Offer

We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$15-$16 USD

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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