Dispatcher/ Customer Service Representative

Job Description

Job Description

Dispatcher/Customer Service Representative

For over 100 years, Jacob Heating & Air Conditioning has been a trusted name in the West Volusia community. Since 1921, we've built our reputation on honesty, reliability, and exceptional customer care - values first established by our founder, Rudolph Jacob, and still at the heart of everything we do today.

Our team of dedicated professionals takes pride in delivering top-quality service and craftsmanship, backed by integrity and respect for every customer. At Jacob Heating & Air Conditioning, we don't just fix systems - we build relationships, uphold a legacy, and put our name behind every job with confidence and care. We pride ourselves in being a company where tradition meets excellence and your work truly makes an impact in the community.

Our administrative team is growing, and we're looking for a dynamic Customer Service Rep to join our office! We take pride in delivering exceptional service to our local community that we have loyally served for over 100 years.

Why Choose Jacob Heating and Air Conditioning?

• Unmatched company culture
• Industry-leading pay rates
• Emotional support dogs onsite!
• Paid time off
• Paid Holidays
• 401(k) with Company Match
• Health & Dental Insurance
• Company-paid life insurance
• Growth and advancement opportunities

Pay Scale : $18-22/hr depending on experience

Work Hours: 8:00 am to 5:00 pm, Monday through Friday, some overtime as needed

Primary Job Function: A customer service representative supports our Service department by managing inbound communications (phone, text, and email) to schedule service appointments.

Required Qualifications:

• Demonstrated excellence in customer service and client relationship management
• Strong communication skills, both verbal and written, with a professional demeanor
• Highly organized with the ability to prioritize tasks and work independently
• Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
• Proven ability to multi-task while maintaining strong attention to detail
• Thrives in a fast-paced, team-oriented environment
• Collaborative mindset with a focus on supporting team and departmental goals
• Prior experience with ServiceTitan or other home services CRM strongly preferred