Director of Strategic Accounts - 3PL
New Age Logistics
Lakeland, FL
Description Are you a strategic, relationship-driven leader who thrives on driving growth and shaping the future of client partnerships? At New Age Logistics, we’re seeking a Director of Strategic Accounts to lead our account management team and spearhead the success of our most valued customers. In this high-impact role, you’ll combine strategy, leadership, and operational excellence to strengthen client relationships, expand revenue, and deliver measurable business results. The Director of Strategic Accounts will serve as both a trusted advisor to executive-level clients and an internal champion, shaping account strategy, standardizing best practices, and collaborating cross-functionally with Operations, Finance, and Leadership. This role is ideal for a business-minded leader who thrives in a fast-paced, analytical environment and is motivated by building long-term client partnerships that deliver measurable results. The Director of Strategic Accounts is a senior leadership position responsible for driving growth, retention, and customer satisfaction across our portfolio of high-value accounts. You’ll lead a team of talented Account Managers, providing direction, mentorship, and strategic vision while collaborating with internal stakeholders across Operations, Sales, Finance, and IT. This is an exciting opportunity for a business-minded leader who excels at both relationship-building and analytical thinking — someone who sees the big picture, acts with urgency, and brings innovative ideas to life. Essential Job Duties
- Lead, mentor, and inspire a team of Account Managers to achieve revenue, growth, and retention goals
- Develop and implement best-in-class practices for client engagement, performance tracking, and account planning
- Serve as the primary contact for enterprise-level clients and C-suite relationships
- Oversee strategic account plans, ensuring long-term success and profitability for each client
- Partner with the President of New Age Logistics and other leaders to drive strategic initiatives and operational improvements
- Analyze account profitability, develop account-specific growth strategies, and drive renewal and expansion opportunities
- Lead Quarterly Business Reviews (QBRs) and present key insights to both clients and internal executives
- Drive cross-functional collaboration to ensure seamless service delivery and customer satisfaction
- Champion innovation by identifying emerging market opportunities and developing strategies to stay ahead of the competition.
- Conduct regular team meetings to review pipeline performance, client satisfaction, and strategic initiatives
- Foster multi-level client relationships, including engagement with executive leadership (C-suite)
- Proactively assess customer business needs and lead cross-functional initiatives to enhance value delivery
- Partner with Sales and Operations to identify and pursue new strategic customers and markets
- Shape internal projects that improve efficiency, scalability, and the overall client experience
- Act as a liaison between internal stakeholders and external clients to resolve complex issues and support strategic decision-making
- Develop and maintain KPIs for strategic accounts and team performance
- Prepare and present monthly, quarterly, and annual forecasts and performance reports to executive leadership
- Utilize data-driven insights to inform decision-making and continuously improve account management processes
- High school diploma or equivalent
- 5+ years of 3PL sales and operations experience
- 2+ years in a leadership or mentoring capacity
- Proven experience in leading account management teams and overseeing strategic client portfolios
- Proficiency in Microsoft Office Suite, with advanced Excel and data analysis skills
- CRM proficiency (Salesforce, HubSpot, or equivalent)
- Exceptional leadership and interpersonal communication skills
- Strong analytical and problem-solving abilities
- Ability to influence and drive alignment across departments
- Proven success in developing scalable client engagement strategies
- Ability to manage multiple priorities under pressure and within tight deadlines
- High emotional intelligence and executive presence
- Strong presentation and reporting capabilities
- Travel is required based on operational and customer needs
- Bachelor’s degree in Business, Supply Chain, or related field
- PMP Certification
- Six Sigma
- 8+ years of experience managing national or enterprise-level accounts
- Experience in change management and implementing cross-functional initiatives
- Full truckload (FTL) expertise
- Bilingual, English/Spanish
- People & Leadership: We prioritize building strong, meaningful relationships with our employees. Our leaders are approachable, supportive, and dedicated to fostering an environment of growth, trust, and open communication.
- Engaging Job Duties: We understand that fulfilling work leads to job satisfaction. At ENOC, we offer meaningful roles that challenge and empower employees to excel in their areas of expertise while providing the opportunity to make a tangible impact.
- A Family-Oriented Culture: We treat every employee like family. From offering support during life’s challenges to celebrating milestones together, the sense of community and genuine care here sets us apart. You won’t just work with colleagues; you’ll work with friends.
- Positive Work Environment: We foster a culture that emphasizes respect, collaboration, and well-being. The environment is designed to inspire creativity and productivity while promoting a healthy work-life balance, making it a place where you can thrive both professionally and personally.
- Individual Coverage Health Reimbursement Arrangement (ICHRA): Evans provides a monthly employer-funded allowance for employees to purchase the individual health insurance plan of their choice through our ICHRA partner, Take Command. This flexible model empowers employees to select coverage that fits their needs, location, and budget.
- Dental and Vision Insurance
- Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
- Company Paid Short Term Disability Insurance
- Company Paid Long Term Disability Insurance
- Hospital Indemnity Insurance
- Long-Term Care Insurance Program
- Supplemental Term Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Employee Assistance Program (EAP)
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- 401K with up to 4% Employer Safe Harbor Matching
- Paid Vacation
- 8 Paid Holidays
- 1 Floating Holiday
- Identity & Fraud Protection
- Pet Insurance
- Paid on a weekly basis!
- Employee referral bonus program ($500)
- The opportunity to work with good humans!
Posted 2026-01-23
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