Sales Administrator

About Us:
Monster Transmission, based in Odessa, Florida, has been a trusted leader in the automotive aftermarket industry for over 20 years. Specializing in remanufacturing and rebuilding transmissions for domestic vehicles, we deliver high-quality, reliable products to customers around the globe. Every transmission is crafted with precision and rigorously tested to meet the highest performance standards before leaving our facility.

Position Summary:

The Sales Administrator serves as a central support partner to the sales and operations teams, ensuring that the administrative, communication, and data processes behind the sales function run smoothly and accurately. This role is responsible for maintaining the integrity of sales data, coordinating lead distribution, supporting customer communication, and helping bridge the gap between sales and production.

Acting as both a customer touchpoint and an internal resource, the Sales Administrator helps create a seamless experience from order placement through fulfillment by confirming order accuracy, documenting key details, and providing status updates. The position also plays an important role in performance tracking by managing sales reports and supporting the accurate calculation of commissions.

This role is based at our Odessa, Florida location and is fully on-site. This position is paid at a hourly rate of $17.00.

Requirements

Essential Duties and Responsibilities:

• Own and maintain the company sales tracker, ensuring all sales data is accurate and up to date
• Manage incoming sales leads and assign them to appropriate sales representatives in a timely manner
• Administer and maintain the company CRM system (Zoho), ensuring data integrity and consistent documentation
• Update sales orders, opportunities, and customer records with detailed and accurate notes
• Conduct welcome calls to customers after order placement to confirm order accuracy, answer questions, and provide a positive post-sale experience
• Document customer interactions and important order details in the CRM
• Coordinate with the Production Control Coordinator to obtain order updates and communicate order status to customers and sales representatives
• Support alignment between sales and operations to ensure smooth order flow and customer satisfaction
• Calculate and track bi-weekly sales commissions based on established guidelines
• Maintain organized records related to sales tracking, reporting, and commission calculations
• Other duties as assigned.

Preferred and/or Required Experience:

• Previous experience in an administrative, sales support, or customer service role
• Experience working in a CRM system (Zoho, HubSpot, or Salesforce preferred)
• Strong typing and data entry skills
• Professional and confident phone communication skills
• Excellent customer service abilities
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and deadlines
• Ability to work independently as well as part of a team in a fast-paced environment.
• A proactive approach to problem-solving with strong organizational skills.
• Must be legally authorized to work in the USA.

Benefits

At Monster Transmission & Performance, we take immense pride in our employees and recognize the value that you bring to the company. Therefore, we aim to provide the best compensation and benefits possible to fulfill your needs and expectations and to help you maintain a comfortable work-life balance. As a full-time employee here at Monster Transmission, you will be eligible for the following benefits and perks (waiting periods may apply):

• Paid Time Off - 80 hours accrued annually.
• Individual and dependent medical, dental, and vision insurance (Eligible for enrollment on day one and effective on the first of the month after your date of hire).
• 4% match on your 401k contributions.
• Holiday Pay (After 6 months of employment you’ll be eligible to receive holiday pay for the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
• Birthday Celebration (In honor of your birthday you have the choice to take the day off with pay or spend the day with your teammates by working either a full or half-day and receive a birthday celebration during your shift).
• ADP Total Source (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere).
• Employee Recognition Program (MonStar of the month).
• Training, professional development, and ample opportunities for growth.