Senior Customer Service Representative

✍ Short Description

We’re looking for a Senior Customer Service Representative to deliver outstanding support across multiple internal brands. This role requires extensive experience managing inbound and outbound communications, resolving issues efficiently, and maintaining excellent customer satisfaction. Adaptability is key, as you’ll handle different brands, processes, and priorities in a fast-paced environment.

💰 Compensation: Competitive salary in USD
🌎 Location: 100% Remote
🗣 Language Requirements: Advanced English proficiency (spoken & written)

😀 What We Offer:

• Fully remote work with flexible schedules
• Opportunity to support diverse and growing brands
• Collaboration with sales, operations, and marketing teams
• A fast-paced environment with room to grow and innovate

💼 Responsibilities:

Customer Communications

• Handle inbound and outbound calls, emails, and chat with professionalism and empathy
• Provide accurate information about products, services, and policies.

Issue Resolution & Follow-Up

• Resolve customer complaints efficiently, escalating when needed
• Follow up with customers to ensure satisfaction and resolution.

Operations & Collaboration

• Maintain accurate records in CRM/helpdesk systems.
• Maintain accurate records in CRM/helpdesk systems.
• Work closely with sales, operations, and marketing teams for smooth customer experiences.
• Suggest process improvements to enhance support efficiency.

Adaptability & Multibrand Support

• Manage different brand processes and adjust quickly to evolving customer needs.

✅ Qualifications:

• 3–5+ years in customer service, support, or client-facing roles
• Proven success handling high volumes of interactions while maintaining quality
• Strong communication and active listening skills
• Proficiency with CRM/helpdesk tools
• Ability to remain calm and professional under pressure
• Adaptability to handle multiple brands and changing priorities

🔍 Preferred Qualifications:

• Experience in B2B or service-based industries
• Background in tech, SaaS, or digital environments
• Multilingual proficiency (English + Spanish/Portuguese)