Customer Success Specialist

Job Description

Job Description

We are looking for a dedicated Customer Success Specialist to join our team in Deerfield Beach, Florida. In this contract role, you will play a pivotal part in fostering strong customer relationships, promoting our core values, and ensuring seamless communication across sales and customer service functions. If you have a passion for delivering exceptional customer experiences and thrive in a dynamic environment, we encourage you to apply.

Responsibilities:
• Build and nurture strong relationships with customers, actively promoting the company’s vision, mission, and values.
• Provide proactive aftersales and warranty support, ensuring customer satisfaction.
• Maintain accurate customer account details in CRM software and coordinate with Account Managers.
• Process sales orders, create order acknowledgments, and issue pro-forma invoices as needed.
• Collaborate with production teams to manage lead times, monitor open orders, and communicate delivery updates to customers.
• Record and manage customer feedback, escalating complaints to appropriate departments when necessary.
• Administer warranty processes, including maintaining databases and timely updates.
• Support shipment logistics by assisting with shipping documentation and organizing deliveries to meet customer expectations.
• Assist in maintaining stock levels and conducting inventory checks alongside the Warehouse Coordinator.
• Stay updated on product knowledge to provide informed service to customers.• Proficiency in CRM systems, such as NetSuite, and familiarity with other computer programs.
• Experience working with tools like Avaya CMS, Epic Software, and ADP for financial services.
• Strong communication skills, with the ability to manage inbound calls and assist customers effectively.
• Demonstrated ability to handle billing functions and manage benefit processes.
• Solid organizational skills to manage multiple tasks, including stock maintenance and shipment documentation.
• Proven ability to escalate concerns and resolve customer complaints efficiently.
• Knowledge of despatch and shipping processes, with a focus on meeting customer expectations.
• Ability to work collaboratively with sales, production, and warehouse teams.