Customer Service Representative

Job Title: Customer Service Representative

Location: Tampa, FL

Job Type: Full-Time

About Us

Bay Area Branding is a customer-focused company that prides itself on providing excellent in-person service. We believe in building strong relationships through direct, face-to-face interaction and delivering a personalized experience to every customer.

Job Overview

We’re seeking a confident, people-oriented Customer Service Representative to be the face of our company. This is an in-person role , ideal for someone who enjoys working directly with customers, solving problems, and making a positive impact every day.

Key Responsibilities

• Greet customers in a professional, friendly manner

• Assist customers in person with questions, product/service information, and support

• Provide personalized service to ensure a positive experience

• Address and resolve customer concerns on the spot, or escalate when necessary

• Clearly communicate product details, features, and benefits

• Manage walk-in inquiries, appointments, or service requests

• Maintain a clean, organized, and welcoming customer area

• Accurately document customer interactions and follow up as needed

• Represent the company’s values and uphold a professional image

Qualifications

• Prior experience in face-to-face customer service, retail, hospitality, or similar roles preferred

• Excellent verbal communication and interpersonal skills

• Strong problem-solving abilities and a proactive attitude

• Positive, outgoing, and professional demeanor

• Ability to work well in a team and handle a fast-paced environment

• Reliable, punctual, and organized

• High school diploma or equivalent required

What We Offer

• Hands-on training and ongoing support

• Opportunities for growth and advancement

• A fun, team-oriented workplace