Assistant Manager of Safe Tax

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Profit sharing
• Training & development

Job Title: Assistant Manager
Compensation: $17/hour + performance-based incentives
Position Type: Seasonal (4 - 6 months)
Potential Earnings: $20,000 - $50,000 (based on performance-based incentives)

About Safe Tax
Safe Tax, a boutique tax preparation chain founded in Orlando, FL in 2013, was built on a mission to serve our clients and community with excellence. Our vision is to empower the community, nurture future entrepreneurs, and turn the daunting task of tax preparation into a stress-free experience. We know that happy clients are our greatest advocates, and we strive to deliver service that inspires them to share their positive experiences with others.
Position Overview
We are seeking a reliable, detail-oriented, and motivated Assistant Manager to support the General Manager and team during the busy tax season. As an Assistant Manager, youll help oversee daily operations, ensure team efficiency, and contribute to delivering a superior client experience. This role is ideal for a proactive leader who excels in organization and thrives in a fast-paced environment.

Key Responsibilities

Team Support & Coordination

• Assist the General Manager in supervising and supporting a team of tax professionals.
• Help organize schedules, assign tasks, and ensure workflows are managed effectively.
• Act as a point of contact for team members, providing guidance and resolving minor issues.

Client Service Excellence

• Promote a client-focused environment by ensuring team members deliver exceptional service.
• Handle client inquiries and provide support to resolve concerns professionally and efficiently.
• Uphold client confidentiality and compliance with all tax-related regulations.

Operational Assistance

• Oversee office operations in the absence of the General Manager, maintaining smooth workflows.
• Monitor team productivity and ensure adherence to company standards and procedures.
• Assist with tracking performance metrics and provide feedback to help the team meet goals.

Problem Solving & Adaptability

• Step in to address challenges as they arise, providing solutions to keep operations on track.
• Adapt to shifting priorities and ensure the team stays aligned with daily objectives.

What Were Looking For:

Skills & Experience

• Prior experience in a supervisory or assistant management role (experience in tax preparation is a plus).
• Strong organizational and multitasking abilities with a detail-oriented mindset.
• Excellent communication and interpersonal skills for supporting both team members and clients.
• Proficiency in handling customer service scenarios with professionalism and care.

Qualities We Value

• A dependable and approachable leader who is eager to assist the team and adapt as needed.
• A problem solver who remains calm under pressure and finds effective solutions quickly.
• A client-focused professional dedicated to ensuring high-quality service.
• A team player with a proactive approach to daily operations and team success.

What We Offer

• Competitive Pay: Earn $17/hour plus performance-based bonuses and incentives.
• Growth Opportunity: Develop your leadership skills and gain valuable experience in a supportive environment.
• Seasonal Role: Work for 4-6 months during tax season with the opportunity to make a significant impact.
• Team Culture: Join a motivated, collaborative team committed to delivering excellence.

Schedule
This is a full-time seasonal position, requiring flexible availability, including weekends and evenings, during peak tax season.