Service Advisor

Job Description

Job Description

Description:

As a Service Advisor in the pool cleaning industry, you will be the primary point of contact for customers seeking professional pool cleaning and maintenance services.

Your role is to ensure customer satisfaction by offering expert advice, managing service requests, scheduling appointments, and coordinating with the cleaning teams. You will play a key role in maintaining strong customer relationships and ensuring high-quality service delivery.

Key Responsibilities:

• Act as the main contact for customers, addressing inquiries, concerns, and providing product and service recommendations tailored to their needs.
• Schedule and coordinate pool cleaning and maintenance services based on customer requests, ensuring proper allocation of resources and timely completion.
• Troubleshoot and resolve service-related issues, offering solutions that align with the company’s standards and customer expectations.
• Educate customers about additional services or products that could enhance their pool’s maintenance or overall functionality, such as repairs, chemicals, or equipment upgrades.
• Build and maintain long-term relationships with clients, ensuring repeat business and high customer retention.
• Provide customers with accurate service quotes based on pool size, location, and cleaning requirements.
• Work closely with the cleaning and maintenance teams to ensure timely and efficient service delivery.
• Maintain accurate records of customer service history, including notes on repairs, cleaning schedules, and product recommendations.
• Collect customer feedback to help improve the quality of services offered and identify areas for improvement.

Skills and Qualifications:

• Proven experience in a customer-facing role, preferably in a service industry.
• Basic understanding of pool care, cleaning, and maintenance procedures.
• Ability to communicate clearly and professionally with customers, technicians, and management.
• Capable of handling customer concerns and offering effective solutions.
• Ability to upsell additional products or services in a consultative, customer-first manner.
• Experience in scheduling, managing appointments, and handling multiple tasks at once.
• Accurate in recording customer data and service requirements.
• Comfortable using scheduling software, customer management systems, and basic office tools.

Education and Experience:

• High school diploma or equivalent (required).
• Previous experience in a customer service, sales, or service advisor role (preferred).
• Experience in the pool cleaning industry or related field is a plus.

Let's elevate the pool care industry, together.

At SPS PoolCare, we partner with the very best pool care operators in the industry. That’s because we know that great people have a knack for building great businesses, and that there’s something to be said for combining expert knowledge and hard work with a proven and scalable system for achieving growth.

Pool companies in the SPS PoolCare family have access to a highly sophisticated infrastructure driven by a team that has a penchant for getting the job done. From administration and human resources to finance, procurement, and marketing, our best-in-class professionals streamline the service delivery process and remove back-office headaches so that our partners can focus on what they do best: pools.

At SPS PoolCare, we don’t just welcome diversity – we celebrate it! SPS PoolCare is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected by applicable state or federal laws.

Please note, SPS PoolCare does not accept agency resumes. Please do not forward resumes to our careers alias or other SPS PoolCare employees. SPS PoolCare is not responsible for any fees related to unsolicited resumes.