Sales Administrator - Parfum & Beauty

Our métier

The creation, production and distribution of Perfumes, associated scented products, and Beauty products. More than 500 employees work at our various sites in France (including Paris and the industrial site of Le Vaudreuil) and abroad.

Our Perfumes and Beauty distribution extends to more than 14,000 points of sale throughout the world, including 450 Hermès stores and Hermès Fragrance and Beauty Personalized spaces at retailers.

Our ambitious growth strategy features the development of new territories, rationalization of expenses and the implementation of new distribution models and new industrial methods.

The Headquarters of Hermes Perfumes and Beauty (CNP) in Paris employs more than 180 employees (including regional managers and the sales teams of the personalized spaces): collection development, communication, international management and operational development, visual merchandising, merchandising, sales drive, international training, operations, e-commerce, finance, IT, HR, etc.

Currently, approximately 100 employees work in our international Business Units based in: Hong Kong, Shanghai, Dubai, Miami, Toronto, Belgium, the Netherlands, Spain, Germany and United Kingdom.

The Opportunity:

As the Sales Administrator, you will serve as the central link between our clients and the Supply Chain team in France. You will be responsible for providing comprehensive support throughout the order fulfillment process and will act as the primary contact for client inquiries related to products, order status, and delivery timelines.

This position is based onsite in our Coral Gables, FL office.

About the Role:

Receive, process orders, and liaise with Supply Chain team in France

• Monitor and follow up on stock availability.
• Review received order versus forecasts and quota allocated.
• Ensure data accuracy and alignment in the orders received i.e. updated references ordering, prices etc
• Liaise with the Customer Service Team in France to ensure timely delivery.

Receive, review and process claims from clients

• Process credit note request from clients relating to quality claims, short shipment, damage etc
• Monitor the credit note request to comply with the Credit Note guideline.
• Follow up on claims approvals for clients with refund request.
• Liaise with Customer Service Team in France to issue the Credit Note

Others

• Ensure all sales and customer records are well maintained.
• Provide timely assistance to customers regarding their inquiries and issues related to products and order status.
• Work collaboratively with different internal teams and escalate issues when needed.
• Work collaboratively with teams in France to elaborate a product catalogue to answer clients inquiries about products

Supervisory Responsibility:

• No

Budget Responsibility:

• No

Decision Making Responsibility:

• No

About You:

• Degree holder in Supply Chain, Logistics, Operations Management or related field
• Around 2-3 years of working experience, related experience as a Sales administrator or Sales support position would be plus
• Fluency in English, proficiency in Spanish and French is an advantage
• Detail-oriented, strong analytical and interpersonal skills to effectively interact with all teams and areas of the business
• Good organizational and multitasking skills, self-motivated, ability to work independently
• Excellent computer and software skills, high level of proficiency in Excel
• Strong data analytical and management skills

The range for this position is $72,645 - $85,852 annual salary. Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations." Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde. "