Plumbing Customer Service Rep

Job Description

Job Description

Mike's Plumbing of Southwest Florida Inc. in Naples, FL is currently hiring for a full-time Plumbing Customer Service Rep to perform dispatching services while ensuring maximum scheduling efficiency and exceptional customer service. This full-time dispatching position works Monday through Friday with no on-call or weekends and earns a competitive pay . We are leaders in the industry and believe that hard work can also be fun.

In addition to excellent pay and our positive company culture , we offer our Plumbing Customer Service Rep the following benefits and perks:

• Medical, dental, and vision insurance paid in full up to $250/mo
• 401k with matching

We also offer one week of paid vacation after the first year and two weeks paid vacation after five years, and company uniforms .

If we've piqued your interest and you're ready to apply, it's easy! Just fill out our initial mobile-friendly online application . We hope to meet you soon!

OUR IDEAL CANDIDATE

• Self-Motivated - sees what needs to be done and takes initiative to do it
• Personable - can easily make connections with all kinds of personality types
• Detail-Oriented - always keeps the details in mind, and will check and recheck work to ensure quality and accuracy
• Team Player - enjoys working with others on a high-functioning office team
• Future-Focused - always looking for ways to develop personally and professionally

If these ideal Plumbing Customer Service Rep traits describe you, please continue reading!

ABOUT MIKE'S PLUMBING OF SOUTHWEST FLORIDA INC.

Mike's Plumbing was founded by Mike Bohall, and is now owned and operated by Mike's son, Jeremy. We are proud to be a family-owned and operated plumbing company with our mission statement being: "To provide reliable, affordable, professional service to every customer. Customer satisfaction is the most important thing to us!" Our family's core set of values have been the backbone of our business' success'and, over the years, our clients have definitely felt Mike's Plumbing difference.

Our technicians take great pride in getting the job done right the first time around. The quality of our work is world-class every single time, no job is ever too big or too difficult for our team of experienced and dedicated plumbers. Our team is always courteous, friendly, on-time, and treats our customers like family. A good work-life balance is important to us as well as and rewarding our team members with awesome benefits !

REQUIREMENTS OF A PLUMBING CUSTOMER SERVICE REP

In this Plumbing Customer Service Rep role, we rely on you to help keep our operations running smoothly and our customers happy! Much of your time is spent in the office working on the computer and on the phone. You enjoy interacting with customers over the phone, and effectively dispatch calls to our field personnel. When scheduling appointments, you are sure to maximize efficiency for our technicians, while keeping customers satisfied with our prompt and convenient service. Being future-focused, you look ahead to effectively project future job scheduling so our overall schedule stays on track.

While interacting with clients over the phone, you inform them of arrival times and update them if there are any delays. When needed, you reschedule appointments, and when jobs are completed, you follow up to make sure everything is completed to customer expectations. Our crew is then ready to move onto the next job feeling prepared and organized. You take pride in your dispatching ability to orchestrate our daily operations and enjoy seeing your hard work pay off in happy customers and quality completed jobs!

• Top-notch customer service and phone skills
• Previous dispatching experience (preferred)
• Previous experience using Service Titan (preferred)
• Can pass a background and drug test

Familiarity with the trade would be a plus, but we will train the right person! Are you a scheduling guru? Do you enjoy working with others on a team? Can you effectively manage multiple tasks without sacrificing efficiency and service? If yes, give us the chance to review your information.

ARE YOU READY?

If you are excited about this dispatching and customer service opportunity, don't delay. Apply today !

Location: 34116