Communications Agent

Communications Agent Company: Pattern Promotions Location: Miami, FL Salary: $60,000 - $68,000 per year Job Type: Full-time About Us Pattern Promotions is a dynamic marketing firm specializing in brand enhancement and promotional campaigns tailored to drive engagement and loyalty. Located in San Antonio, we are passionate about helping our clients reach their full potential through innovative and impactful communication strategies. Join our team to become part of a creative and energetic workplace committed to excellence and growth. Job Description Pattern Promotions We are seeking a dynamic and highly motivated Communications Agent to join our team. In this role, you will be the frontline representative of our organization, responsible for managing communication between our clients and our company. Your primary goal will be to ensure clarity, professionalism, and speed in all interactions Responsibilities

• Answer inbound calls and respond to client inquiries in a timely and professional manner.
• Provide accurate information regarding our services and resolve issues effectively.
• Maintain up-to-date knowledge of company policies, products, and services to assist clients.
• Document all client interactions and follow-up actions in our CRM system.
• Resolve client complaints by identifying the cause and finding solutions to enhance customer satisfaction.
• Collaborate with other departments to ensure seamless communication and service delivery to clients.

Skills

• Bachelor's degree in Communications, Business, or a related field.
• Proven experience in customer service or communications-related roles.
• Exceptional verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM software and knowledge management systems.
• Ability to handle multiple priorities while maintaining professionalism.

Benefits

• Competitive salary with growth potential.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.
• Collaborative and supportive team environment.

Pattern Promotions is an equal opportunity employer and welcomes candidates from all backgrounds. If you are passionate about communication and looking to make an impact in a growing company, we encourage you to apply!