Customer Service Representative - Administration Services - HealthPark Care and Rehab Center

Location: HealthPark Care and Rehabilitation Center -16131 Rose Bush Ct Fort Myers FL 33908

Department: Administration Services - HPCC

Work Type: Full Time

Shift: Shift 1/11:30:00 AM to 8:00:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Customer Service Representative (Front Desk)

Location: HealthPark Care and Rehabilitation Center 16131 Rose Bush Ct, Fort Myers, FL 33908

Department: Administration Services HPCC

Schedule: Monday Friday | 11:30 AM 8:00 PM

About the Role

HealthPark Care and Rehabilitation Center is seeking a reliable, adaptable, and high-energy Customer Service Representative to serve as the welcoming face of our facility. This is a front desk, receptionist-style role ideal for someone who thrives in a fast-paced environment and genuinely enjoys helping others.

In this position, you will play a key role in creating a positive first impression for patients, families, and visitors while supporting a variety of essential administrative and business office functions.

What Youll Do

• Serve as the first point of contact , greeting patients, families, and visitors with warmth and professionalism
• Manage front desk operations, including answering phones and directing inquiries
• Provide exceptional customer service while maintaining a calm, friendly demeanor
• Support daily administrative and business office functions
• Assist with scheduling, documentation, and general office coordination
• Handle multiple tasks efficiently in a high-volume environment
• Collaborate with team members to ensure smooth operations and excellent patient experience

What Were Looking For

• Strong communication and interpersonal skills
• A friendly, empathetic, and professional demeanor
• Ability to multi-task and stay organized in a busy setting
• Dependable, punctual, and adaptable to changing needs
• Experience in customer service, healthcare, or receptionist/front desk roles preferred
• Passion for delivering excellent service and creating a welcoming environment

Why Join Us?

• Be the face of a compassionate healthcare team
• Work in a supportive, team-oriented environment
• Gain valuable experience in healthcare administration
• Opportunity to make a meaningful impact on patient and family experiences every day

If youre someone who thrives on connection, organization, and providing outstanding service, wed love to meet you apply today!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers