IT Desktop Support Specialist
Job Description
Job Description
Overview
We’re looking for an entry-level, hands-on IT Support Specialist to join our Miami IT team. This is a great launching pad for someone serious about getting into IT operations.
Key Responsibilities
- Deskside Support: Provide first-line technical support to employees in the Miami office — basic troubleshooting, password resets, peripheral support, and walk-up assistance.
- Imaging & Deployment: Assist with remote imaging of laptops, preparing machines for onboarding, and handling refreshes and returns.
- Storeroom Management: Keep the IT storeroom organized — maintain inventory, label and track gear, and prep devices for deployment.
- IT Closet Maintenance: Help maintain clean and orderly IT/network closets, ensuring proper labeling, cable management, and accessibility.
- Warranty Claims: Process warranty claims for faulty devices, liaising with vendors and tracking resolution from start to finish.
- Asset Management: Support hardware intake and return processes — logging, wiping, and updating inventory records.
- Onsite Setups: Assist with workstation setups for new hires, set up new desks, conference room tech checks, and occasional AV support for meetings.
- Escalation Support: Log and escalate issues to senior engineers when they fall outside of Tier 1 support.
Ideal Candidate Profile
- Experience: 0–2 years in a technical support or IT helpdesk role (internships or certifications a plus).
- Skills: Basic understanding of Windows OS, Office 365, and general hardware troubleshooting.
- Mindset: Self-starter with strong attention to detail, organized, and comfortable working hands-on.
- Soft Skills: Friendly and professional demeanor — you’ll be the face of IT for deskside support in Miami.
Nice-to-Haves
- Familiarity with Microsoft Intune, Active Directory, or remote imaging tools
- A+ or equivalent IT certification
- Previous experience in a corporate or financial office environment
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