HVAC Counter Sales Representative

Job Description

Job Description

Only applicants with HVAC experienced will be consider for this role.

Counter Sales Representative

HVAC Parts & Equipment
Location: Kenda, Florida and Pompano, Florida
Industry: HVAC Retail Store

Position Overview

The Counter Sales Representative serves as the front-line commercial interface between the company and walk-in contractors, technicians.

This role is responsible for executing daily counter transactions, providing technical product guidance, processing sales orders accurately, and supporting branch revenue growth while protecting margin integrity.

This is not a passive cashier role.
It is a revenue-generating, relationship-building position within a fast-paced HVAC distribution environment.

Primary Objective

Drive daily branch sales through accurate order processing, product knowledge, and superior contractor service — while ensuring inventory control discipline and pricing accuracy.

Core Responsibilities

1. Sales & Customer Service

• Assist contractors and technicians with parts and equipment selection
• Recommend alternative or upsell products when appropriate
• Provide pricing, availability, and lead time information
• Maintain professional counter presence and service discipline

2. Technical Support (Basic Level)

• Identify HVAC components (motors, capacitors, contactors, compressors, thermostats, mini-splits, etc.)
• Read model numbers and cross-reference parts
• Interpret basic product specifications and compatibility

3. Order & System Processing

• Create sales orders, invoices, and credit memos
• Verify customer account status and credit limits
• Coordinate with warehouse for accurate order picking
• Ensure correct tax treatment and payment processing

4. Inventory & Operational Control

• Monitor fast-moving SKUs
• Report stock discrepancies
• Assist with cycle counts as needed
• Maintain organized counter area and product displays

5. Relationship Development

• Build loyalty with repeat contractors
• Maintain professional rapport
• Escalate large opportunities to branch manager or outside sales

Key Performance Indicators (KPIs)

• Daily counter sales revenue
• Order accuracy rate
• Upsell conversion rate
• Customer wait time
• Returns rate

Required Qualifications

• 2+ years of experience in HVAC parts distribution (preferred)
• Knowledge of HVAC components and equipment
• Experience in wholesale or contractor supply environment
• ERP system familiarity
• Basic computer proficiency

Compensation (Miami 2026 Market Benchmark)

• Benefits Package (Health, PTO, 401k if applicable)

Compensation aligned with experience and technical competency.

Ideal Candidate Profile

We are seeking a professional who:

• Understands contractor urgency
• Values accuracy over speed alone
• Demonstrates long-term career interest in HVAC distribution
• Is not transactional, but relationship-oriented

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person