IS Technician - Helpdesk

Job Responsibilities:

• Service and install computer and retail equipment by analyzing, diagnosing, and resolving hardware and related technical issues while delivering excellent customer service.
• Support POS systems, self-checkout units, printers, scanners, PCs, networking, cabling, and other store technology equipment.
• Adhere to all compliance processes, service procedures, and safety guidelines.
• Self-manage workload, scheduling, overtime, inventory, and administrative responsibilities.
• Maintain up-to-date knowledge of supported technologies, processes, policies, and procedures.
• Travel daily between store locations within assigned geography.
• Assist neighboring areas with workload as needed.

Skills:

• Strong troubleshooting, analytical, and problem-solving skills
• Excellent customer service and communication skills (verbal and listening)
• Proficiency in computer hardware and software applications
• Organizational and time management skills
• Ability to work independently in a field environment
• Ability to manage multiple service calls within service level agreements
• Experience in field service, helpdesk, or desktop support environment
• Strong technical troubleshooting skills with retail or computer hardware
• Own reliable vehicle capable of transporting printers and related equipment (two-seater vehicles not acceptable)
• Residence within Palm Beach County, FL (mid-county preferred)
• Ability to work a flexible schedule supporting 24 x 7 operations as needed
• Ability to self-manage workload and administrative tasks
• Experience supporting POS and retail store systems
• Experience with networking, cabling, and RF devices
• Prior field service experience covering multiple locations
• Experience working within defined service level agreements (SLAs)

Education/Experience:

• Technical School certification with GED or High School Diploma required
• Work Model: 100% Field Service – Palm Beach County and parts of Broward County, FL
• Schedule: 8:00 AM to 5:00 PM, Monday through Friday
• Mileage reimbursement at $0.72 per mile
• Must list City/State at the top of the resume (No candidates outside Palm Beach County)
• Territory may include locations from North Broward County to North Palm Beach County, primarily Palm Beach County
• Overtime may be required based on workload
• Potential for permanent conversion depending on business needs