Customer Service Representative

SGS Consulting
Florida

Job Responsibilities:

  • Provide outcome-based solutions for our physician referral sources and existing patient population
  • Submit new orders and monitor their completion, from initiation to set up, working closely with the clinical, sales, and service departments
  • Prepare and analyze the billing and set up paperwork for patient services
  • Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
  • Recommend potential products or services to management by collecting patient information and analyzing customer needs
  • Actively participate in the training of new customer service and sales personnel

Skills:

  • Customer Service

Education/Experience:

  • High school diploma or GED preferred
  • Proven work experience required
  • Ability to learn and apply market and product information, as well as patient billing and insurance requirements
  • Multitasking capabilities
  • Computer and technological literacy
  • Positive and professional personal image
  • Must have previous medical fax processing experience
Posted 2025-11-14

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