BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Vaco is hiring for Bilingual Customer Service Representatives
Location - Miramar; FL, these are onsite roles
Pay $17 - $20/hour
Must be fully Bilingual (Spanish)
HIRING IMMEDIATELY

Job Summary: This position handles incoming calls and serves as a direct point of contact for customers and health plans; to provide information in response to inquiries about orders.
Key Responsibilities:

• Answer high-volume inbound and/or outbound calls from patients, providers, and insurance carriers
• Verify patient information and insurance eligibility
• Assist with appointment scheduling, referrals, prior authorizations, and general inquiries
• Troubleshoot basic medical equipment issues, when applicable
• Accurately document all calls and actions in the system
• Educate patients on services, coverage, and next steps
• Direct calls or unresolved issues to the appropriate department or supervisor
• Maintain patient confidentiality in accordance with HIPAA regulations

Qualifications:

• 2+ year of call center experience, preferably in a healthcare or medical setting
• Strong communication and customer service skills
• Familiarity with medical terminology, insurance verification, or billing preferred
• Proficient in Microsoft Office and call center software systems (e.g., Epic, Athena, etc.)
• Able to answer a minimum of 60 calls per day including notating account
• Bilingual is required
• High school diploma or equivalent required

What We're Looking For:

• Patience, empathy, and a calm phone presence
• Ability to multitask in a fast-paced environment
• Strong problem-solving and organizational skills
• A team player who can work independently when needed

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Desired Skills and Experience

Must speak English and Spanish fluently (reading/writing not required)
Must have recent, stable call center experience