Sr. Account Coordinator

Description:

The Senior Account Coordinator is responsible for supporting and coordinating key customer accounts within the flooring industry while serving as a senior-level resource to internal teams and clients. This role manages complex accounts, oversees scheduling and job coordination activities, supports operational efficiency, and assists with resolving escalated customer and project-related issues. The Senior Account Coordinator plays a critical role in maintaining strong customer relationships, ensuring smooth project execution, and supporting departmental processes and workflow improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Build and maintain strong relationships with clients, builders, vendors, and internal departments.
• Serve as a primary point of contact for assigned and high-volume accounts, ensuring a high level of customer service and communication.
• Coordinate and oversee preparation of job files, work orders, schedules, and project documentation.
• Manage and monitor installation schedules and job progress to ensure timely completion and customer satisfaction.
• Coordinate with internal departments including sales, production, logistics, purchasing, installation, and warranty to support successful project execution.
• Assist with onboarding and support of new builder accounts and large-scale projects.
• Provide accurate and timely information regarding product specifications, installation requirements, scheduling updates, and warranty processes.
• Prepare proposals, contracts, change orders, and other account-related documentation.
• Resolve customer concerns, scheduling conflicts, and operational issues in a professional and timely manner, escalating as needed.
• Support process improvements and assist in developing more efficient account coordination and scheduling procedures.
• Assist with training and mentoring new or less experienced Account Coordinators as needed.
• Maintain accurate client records, order history, pricing details, and project information within company systems.
• Prioritize multiple projects and deadlines in a fast-paced environment while maintaining strong attention to detail.
• Regular and reliable attendance.
• Follow company safety policies and procedures
• Perform other job-related duties as assigned

EDUCATION, EXPERIENCE & QUALIFICATIONS

Required Qualifications

• Must have excellent communication and interpersonal skills.
• Strong attention to detail.
• A solid understanding of flooring products, installation processes, and industry standards is preferred.
• Proficiency in using computer software and other relevant tools for coordinating accounts is expected.
• Must be able to work in a team environment.

PHYSICAL DEMANDS The physical demands described below are representative of those required to successfully perform the essential functions of this position.

• Ability to sit at computer monitor for long periods throughout the day.
• Must possess the ability to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.

WORK ENVIRONMENT The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

• General working conditions
• Office environment
• May require working in hot or cold temperatures.

OUR BENEFITS

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.