Warehouse Technician

A Smarter Career Choice
Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here.

We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team that works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice.

This is an on-site position located in Jacksonville, FL.

Position Summary:
The Warehouse Technician is responsible for monitoring inventory and enforcing all material handling standard operating procedures, assisting with physical inventory counts, receiving and tracking Customer Premise Equipment (CPE) inventory of data modems (ONTs), Wi-Fi gateways and mesh units as well as miscellaneous installation materials. This position will also be responsible for picking, assigning and staging new equipment for field techs to pick up and for cleaning, testing and redeployment of returned customer equipment.

Essential Duties and Responsibilities:

• Inspect, verify and receive material into the warehouse.
• Document material transactions into WMS system, including receiving Purchase Orders.
• Communicate clearly and effectively with multiple departments and leadership.
• Store, pick, package and issue material.
• Create, edit, and monitor orders requested using WMS system and fulfill within 24 hours.
• Restock and rotate material using FIFO (first in first out) processes.
• Update team on material shortages.
• Receives CPE returns and moves thru the various refurbishing statuses including cannibalization when appropriate.
• Occasionally provides pickup, delivery, and loading/unloading of CPE, materials, and equipment by safely operating fleet vehicles.
• Full physical counts and recurring cycle counts.
• Manually loads and unloads deliveries and daily pick-ups.
• Schedule pickups with freight carriers.
• Inform contacts of order status.
• Report submissions.
• Warehouse organization and cleaning.
• Continued education and training of WMS system.
• Ensure that regulatory compliance requirements are met.
• Address and resolve any shipment or delivery errors. Document errors before signing and returning carrier copy.
• Other duties as assigned.

Qualifications:  

• High school diploma or GED.
• Minimum of two years of related work experience preferred (e.g. warehouse operations and inventory management, customer service)

• Excellent oral and written communications skills internally and customer-facing.
• Capability to safely and skillfully operate a pallet jack, forklift, hand trucks and any other warehouse equipment
• Experience using an inventory management software, NetSuite preferred
• Strong time management, attention to detail, organizational, problem-solving and prioritization capabilities.
• Ability to relay information in a fast-paced environment.
• Must be able to lift up to 50 pounds
• Experience with NetSuite and RF Smart software preferred.
• Ability to work independently with flexibility to perform varied tasks.
• Proficiency with Microsoft Office (Excel, Word).
• Ability to use a variety of different tools, such as screwdrivers and pliers
• Ability to use cleaning products, including denatured alcohol, sandpaper, and paint

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IQ Fiber is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
 
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.