General Manager (Miami)

We are seeking a professional and customer-focused General Manager to oversee our hotel operations at our Doubletree Hotel Hilton Airport Hotel & Convention Center . This hotel has 334 Guestrooms and features over 180,000 square feet of Meeting and Convention Space . Our ideal candidate must possess extensive knowledge of hotel operations, a positive attitude, and proven skills to oversee all departments to maximize revenue, deliver a positive guest experience, and foster a team environment that promotes learning and excellence.

Apply only if you meet the requirements of the position described below.

Salary is based on experience and qualifications.

Job Description

Seeking a professional and customer-focused General Manager for our Doubletree Hotel Hilton Airport Hotel & Convention Center . The candidate must have extensive hotel operations knowledge, a positive attitude, and skills to oversee all hotel departments, maximize revenue, enhance guest satisfaction, and promote a learning team environment. The hotel will undergo a full renovation in early 2026.

Job Requirements

• Provide exceptional customer service to all guests, ensuring memorable stays while achieving company and brand goals.
• Ensure compliance with standard operating procedures, federal, state, and local regulations regarding associates, security, cash handling, guest relations, and safety.
• Maintain and improve property standards and service quality to ensure guest satisfaction.
• Develop annual budgets, marketing plans, and capital expenditure plans.
• Achieve budgeted revenue and profit goals, balancing costs with guest satisfaction.
• Prepare and submit operational performance reports timely.
• Ensure hiring practices and employee management comply with legal and company standards.
• Hire, train, and supervise staff, ensuring familiarity with policies and procedures.
• Lead sales efforts, including accompanying sales team on calls.
• Engage in community events and meetings.
• Remain visible and accessible to guests.
• Implement and support the Brand service culture.
• Assist team members in completing daily workloads.
• Perform other duties as required.
• Gain knowledge of hotel systems and demonstrate strong math skills.
• Train and evaluate employees fairly and consistently.
• Supervise, motivate, and develop hourly staff.
• Analyze complex activities to improve practices or develop new approaches.
• Make decisions based on general policies and procedures.
• Understand and comply with laws governing employment, safety, and labor relations, including statutes like Title VII, ADEA, FLSA, ADA, OSHA, FMLA, and NLRA.
• Prior experience with full-service renovations is preferred.

Qualification Standards

Education: Bachelors Degree in Hospitality Management or related field, or equivalent experience.

Experience:

• At least seven years of hotel General Manager experience preferred.
• Hilton or fully branded hotel experience preferred.
• Experience managing a property with over 300 guestrooms and 125,000 sq ft of Meeting and Convention Space.
• Sales experience is a plus.
• Proven success in producing a strong balanced scorecard.