Contact Center Associate I

Job Description

Job Description

Description:

$17 starting pay, with upside based on call center/ophthalmology experience

Eligible for an incentive program after 30 days, based on quality and productivity

We are seeking an energetic and reliable professional to join our team. The successful candidate will be responsible for answering incoming customer calls, utilizing company policies to solve customer concerns, and directing calls to the managerial team when necessary. Our Contact Center Associates are often the first point of contact for customer inquiries and requests, so we are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions.

Job Responsibilities:

• Answer incoming customer phone calls and take appropriate action for each call.
• Make outbound calls to schedule, reschedule, or cancel appointments.
• Maintain customer satisfaction by answering calls quickly and making outbound calls.
• Demonstrate concern for patients’ problems. Present a friendly, caring manner to put patients at ease.
• Use company policies to determine if there can be an immediate resolution to a customer concern or if it requires managerial input.
• Input data into the company’s computer system to maintain an accurate log of each interaction.

Benefits:

As a team member at Eye Centers of Florida, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Etc.
• Matching 401(k)
• Wellness Program - Full Time Status
• Paid Vacation & Holidays
• Training/Advancement opportunities

• Strong computer skills, preferably with Microsoft Excel, Word, and Outlook.
• Must be bilingual English or Haitian Creole