Level 2/3 Field/Help Desk Technician (MSP)

About Us: IT Link Now is a dynamic Managed Service Provider (MSP) committed to delivering top-notch IT solutions to our clients. We pride ourselves on providing exceptional service, innovative solutions, and fostering a collaborative work environment.

Position Overview: We are seeking a skilled and motivated Field Technician to join our team. As a Field Technician, you will play a crucial role in ensuring the smooth operation of our clients’ IT infrastructure. You’ll be responsible for on-site technical support, troubleshooting, and maintaining critical systems.

If you are passionate about technology, enjoy working in the field, and thrive in a fast-paced environment, we’d love to hear from you! Apply now and become part of the IT Link Now family.

Requirements

Responsibilities:

• Provide exceptional on-site technical support to clients.
• Troubleshoot hardware and software issues promptly.
• Install, configure, and maintain IT equipment, including servers, workstations, and networking devices.
• Collaborate with other team members to resolve complex technical problems.
• Conduct regular system maintenance and updates.
• Document all service activities accurately.
• Ensure compliance with security protocols and best practices.
• Reliable transportation, Driver's License.

Preferred Technical Experience:

• PSA Platforms: HaloPSA or ConnectWise Manage
• RMM Platforms: ConnectWise RMM, Automate, or Datto RMM
• Documentation Tools: IT Glue or Hudu
• Security Tools: Email phishing simulation platforms and security awareness training
• Experience with workflow automation tools (PowerShell, scripting, APIs, etc.)

Additional Preferred Skills:

• Microsoft 365 administration and migrations
• Network infrastructure (routing, switching, firewalls, VPNs)
• Virtualization technologies
• Cybersecurity best practices and compliance (especially healthcare IT)
• VoIP systems and telephony

Qualifications:

• High school diploma or equivalent.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA, Others)
• Proven experience in IT support, preferably in an MSP environment.
• Strong knowledge of Windows operating systems, hardware, and networking.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Valid driver’s license and reliable transportation.

Benefits

Perks:

• Competitive salary based on experience.
• Health benefits
• Professional development opportunities.
• Collaborative and supportive work environment.
• Opportunities for growth within the company.