Operations Manager (Support & Training Center)
JETSET Pilates
Miami, FL
About JETSET Pilates Franchising At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success. Position Overview The Operations Manager oversees the day-to-day operations, programming, and experience delivery of JETSET’s Support & Training Center (and Company HQ) in the Wynwood neighborhood in Miami, FL. This facility hosts a wide range of programs—including franchisee prospect Confirmation Days, franchisee training, instructor development, operational readiness sessions, internal team meetings, and future vendor/contractor training—serving as the core learning hub for the network. Reporting directly to the COO, this role collaborates with Product & Talent, Support & Services, Field Marketing, Real Estate & Construction, and other HQ teams to ensure every training is executed with excellence and creates an experience that franchisees and studio teams genuinely want to return to. This person owns the operational rhythms, scheduling, onsite environment, communications, and administrative systems that bring the Support & Training Center to life. The ideal candidate is an organized operator with strong program management instincts, a service mindset, and the ability to coordinate across multiple departments. They thrive in environments where structure, hospitality, and operational excellence intersect. Key Responsibilities
- Training Center Operations (Fully Owned)
- Manage daily operations of the Center, ensuring the facility is organized, well-stocked, and presentation-ready at all times
- Oversee budget for supplies, equipment, food and beverage, and general operational needs
- Maintain and uphold facility standards that align with the JETSET brand experience
- Coordinate meeting room setups, technology needs, and hospitality elements for all onsite trainings and events
- Ensure operational readiness of the space across all hours of scheduled programming
- Program & Schedule Management (Fully Owned)
- Own the end-to-end scheduling and logistics for all training programs hosted at the center, such as catering setups, JETSET class enrollments and welcome bags
- Build and manage training calendars, workshop timelines, and multi-week program cycles
- Manage registration processes via Mindbody for all paid and non-paid trainings
- Ensure accurate program setup within Mindbody, including pricing, rosters, transactions, and system configurations
- Track attendance, participation, and no-shows for KPI reporting
- Participant Outreach & Engagement (Owned, In Collaboration With Field Teams)
- Work closely with Product & Talent, Support & Services, Field Marketing, and RE&C to drive participation in the various training programs
- Lead communications to franchisees, studio teams, and internal stakeholders regarding program dates, readiness, expectations, and follow-up requirements
- Manage outreach cadence to ensure that all eligible participants are informed, reminded, and supported in the registration process
- Partner with field teams to identify participation gaps and create plans to increase utilization
- Hospitality & Experience Management (Fully Owned)Deliver a polished, high-quality experience for all franchisees, studio teams, instructors, and vendors visiting the centerEnsure rooms are set appropriately for each program, including signage, materials, technology, and amenitiesSupport instructors, presenters, and HQ leaders with onsite needs
- Cross-Functional Program Support (Collaboration/Coordination)
- Coordinate with Product & Talent on curriculum needs, training materials, and facilitator scheduling
- Coordinate with Franchise Operations on JETSET Business Administration (JSBA) programming needs, training materials and program logistics
- Coordinate with Learning & Development on Employee Runway Program (ERP) preparatory needs, facilitator scheduling, and program logistics
- Collaborate with Support & Services on Operational Readiness Training (ORT) programming and GM/Owner workshops
- Partner with Real Estate & Construction on future contractor/vendor training initiatives
- Work with Field Marketing to promote upcoming trainings through franchise-facing channels
- Process Development & Continuous Improvement (Owned)
- Build and maintain SOPs for training center operations, scheduling, communications, and facility usageImplement scalable processes that can be replicated as we expand training centers to Texas and California
- Identify opportunities to improve participant flow, scheduling clarity, hospitality standards, and cross-department alignment
- Maintain accurate records, templates, and timelines for recurring program cycles
- South of Fifth Training Studio Oversight (Owned in collaboration with Product & Talent team)
- In addition to the HQ Training & Support Center, this role will provide light operational support and oversight for JETSET’s South of Fifth (SoFi) studio in Miami, in close partnership with the Product & Talent team, while maintaining a primary focus on the Training & Support Center
- Studio-level operational coordination, including instructor schedule creation, availability management, and coverage logistics
- Support hiring coordination, onboarding logistics, and instructor management in collaboration with Product & Talent and Learning & Development
- Provide oversight of inventory, supplies, and basic facility readiness, ensuring the studio remains on-brand and operationally sound
- Assist with client service interactions and operational issue resolution, routing escalations appropriately, and ensuring timely follow-through
- Own the end-to-end scheduling and logistics for all overflow training programs hosted at the studio
- Someone who thrives on building structure, managing details, and keeping a fast-paced environment running smoothly
- A clear communicator who can coordinate across multiple departments and stakeholder groups
- Comfortable owning systems, schedules, registrations, and event logistics end-to-end
- Energized by hosting and hospitality - making sure people feel supported and prepared when they walk through the door
- A process builder who enjoys designing scalable workflows for a growing national network
- Someone who enjoys operational responsibility and takes pride in presenting a polished, well-managed facility
- Able to manage competing priorities without losing accuracy or momentum
- Operational Excellence – Maintains a polished training center with high standards for organization, readiness, and execution
- Structured & Organized – Skilled at juggling multiple programs, timelines, and logistical details at once
- Proactive Communicator – Ensures training participants and cross-functional teams have clear information ahead of every workshop
- Hospitality Mindset – Creates a consistent, elevated experience for all franchisees and attendees
- Systems-Oriented – Comfortable with scheduling tools, registration platforms, and process documentation
- Collaborative – Partners effectively with HQ leaders and field teams to drive participation and program success
- Resourceful & Problem-Solving – Quickly identifies and resolves facility, scheduling, or logistical issues
- Scalable Thinking – Builds systems and SOPs that can be replicated as new training centers open in other markets
- Bachelor’s degree in business, operations, hospitality, or related field (or equivalent experience)
- 3–5 years of experience in operations, hospitality, training coordination, or program management (multi-location or franchise experience preferred)
- Experience running schedules, calendars, registrations, or events with high operational complexity
- Strong proficiency with scheduling tools, POS systems, or learning platforms (Mindbody experience preferred, but not required)
- Excellent written and verbal communication skills
- Demonstrated ability to manage multiple programs and timelines in a fast-growth environment
- Ability to work onsite at the training center in Miami multiple days per week
- Strong organizational skills and a high level of attention to detail
- This role requires onsite presence at the Training & Support Center in Miami, FL, with periodic travel (:10%) for national training center expansion, training support, and onsite program execution
Posted 2026-01-15
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