Contact Center Specialist

Customer Contact Specialist needed for a Healthcaare callCenter in Tallahassee!

Tallahassee, Florida | Remote

$20.00/hour

Full-Time | Ongoing Temporary Assignment

Work Environment

Primarily remote position
Equipment provided by the client
Candidates local to Tallahassee preferred for training and potential temp-to-perm opportunities

Position Overview

The Customer Contact Specialist performs complex but routine regulatory and customer support activities related to healthcare licensure and eligibility. This position requires strong communication skills, independent problem-solving, and the ability to navigate multiple systems while delivering exceptional customer service in a fast-paced environment.

The ideal candidate enjoys assisting healthcare professionals, conducting research, resolving complex inquiries, and working in a collaborative call center setting.

Key Responsibilities
Respond to inbound customer inquiries regarding healthcare licensure, certification, and eligibility
Provide technical guidance and support to applicants and licensees
Research licensing records and regulatory requirements using internal databases
Accurately update and maintain records in licensing and enforcement systems
Assist customers with fingerprinting instructions, licensing procedures, and documentation requirements
Independently resolve customer issues while maintaining professionalism and confidentiality
Document customer interactions and maintain accurate records
Prepare supplemental documentation and assist with database updates
Support additional administrative and operational duties as assigned

Preferred Qualifications:

Minimum of 2 years of customer service experience
Healthcare call center or insurance industry experience preferred
Strong multitasking and organizational skills
Ability to work independently and manage high call volumes
Comfortable working across multiple systems and databases simultaneously
Strong written and verbal communication skills
Stable work history preferred (no frequent job changes)
Ability to interpret and explain policies, rules, and regulations

This opportunity provides valuable experience supporting healthcare professionals throughout Florida while gaining exposure to regulatory operations and healthcare licensing processes.

The department is actively hiring due to increased call volumes and immediate staffing needs. Candidates with healthcare customer service experience are strongly encouraged to apply.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

(none specified)